Jackey Rials
Gilmer,TX
Summary
Dynamic Account Services Coordinator with a proven track record at SFG INDUSTRIES, adept in client onboarding and cross-functional coordination. Excelled in cultivating leads to boost business growth, enhancing customer satisfaction through exceptional conflict resolution, and building strong relationships. Demonstrates strong interpersonal skills and cross-selling expertise, significantly contributing to team and business success.
Overview
10
10
years of professional experience
Work History
Account Services Coordinator
SFG INDUSTRIES
10.2023 - 06.2024
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Researched options and recommended services to address clients' needs.
- Listened to clients and assisted with navigation of complex systems involved in retail customer transactions.
- Interceded between employees during arguments and diffused tense situations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
S4 Communications
Account Manager
05.2016 - 10.2023
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
Personal Assistant
Holland Family Industries
02.2014 - 02.2016
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Used discretion when handling confidential information.
- Coordinated appointments with medical professionals.
- Facilitated transportation to and from appointments.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Preserved patient safety by following safety protocols.
- Helped clients to maintain independence and quality of life.
- Provided emotional support and companionship to clients.
- Provided assistance with medication management.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
GED -
Harmony High School
Big Sandy, TX05-1986
Skills
- Client onboarding
- Cross-functional coordination
- Strong interpersonal skills
- Cross-selling expertise
Timeline
Account Services Coordinator
SFG INDUSTRIES
10.2023 - 06.2024
S4 Communications
Account Manager
05.2016 - 10.2023
Personal Assistant
Holland Family Industries
02.2014 - 02.2016
GED -
Harmony High School
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