Jack H. Zyra
Spencerport,NY
Summary
Customer service professional with extensive experience in high-volume, public-facing environments. Manage front desk operations, greeting and assisting over 200 visitors daily, processing membership paperwork, and handling sensitive inquiries with professionalism. Actively pursuing licensure as a Hearing Instrument Specialist in New York State.
Overview
8
8
years of professional experience
Work History
Heavy Laborer
Monroe County Parks Department (Highland Park)
Rochester, NY
09.2023 - Current
- Delivered frontline customer service at a public conservatory's main desk, greeting and assisting an average of 200-300 visitors daily with admissions, general inquiries, and wayfinding for the facility and surrounding park
- Trained and onboarded new hires, ensuring consistent standards of visitor service and facility procedures
- Processed annual membership applications and paperwork accurately for new and renewing patrons, maintaining attention to detail in a high-volume administrative setting
- Fielded and resolved phone inquiries related to the memorial donation program, communicating clearly and professionally with the public
- Cultivated and maintained plant life across five themed greenhouse rooms, including watering, pruning, and monitoring plant health
- Cared for resident animals (turtles, tortoises, and quail), including daily feeding and habitat sanitation
- Assisted with light construction and repair projects on public walking paths and courtyard walkways, supporting visitor safety
Part-Time Laborer
Monroe County Parks Department (Black Creek Park)
Chili, NY
04.2021 - 08.2023
- Operated landscaping tools and equipment to ensure timely completion of maintenance tasks.
- Maintained grounds through mowing, trimming, and edging grass and plants.
- Cleared debris and litter from pathways, gardens, and recreational areas daily.
- Assisted with planting flowers, shrubs, and trees to improve landscape aesthetics and biodiversity.
- Inspected groundskeeping equipment regularly to maintain reliability and prevent operational downtime.
Seasonal Groundsman
Spencerport Central School District
Spencerport, NY
05.2019 - 12.2019
- Maintained school grounds through mowing, trimming, and landscaping practices.
- Operated lawnmowers and blowers to maintain school grounds and enhance visual appeal.
- Conducted inspections to identify maintenance needs and ensure compliance with safety standards.
- Monitored facilities and reported issues to maintain a safe environment for students and staff.
- Collaborated with staff to schedule maintenance tasks, minimizing disruption during school activities.
- Implemented waste disposal protocols to achieve environmental compliance.
- Adhered to safety procedures while using tools and handling equipment daily.
Seasonal Laborer
Monroe County Parks Department (Black Creek Park)
Chili, NY
06.2018 - 09.2018
- Operated tools and equipment to maintain park facilities and enhance visitor experience.
- Assisted in cleaning and maintaining park facilities and grounds to ensure a safe and pleasant environment.
- Removed litter to enhance visitor enjoyment and safety. and debris to ensure park cleanliness.
- Supported team members with landscaping and planting activities.
- Engaged with visitors to provide information and assistance, fostering a welcoming atmosphere.
- Maintained inventory of supplies for park upkeep tasks.
Education
Associate of Science - General Studies
SUNY Genesee Community College
Batavia, NY05-2026
Psychology
SUNY Brockport
Brockport, NYSkills
- Facility maintenance
- Customer service
- Visitor engagement
- Problem solving
- Conflict resolution
- Team collaboration
- Active listening
- Detail-oriented documentation
Volunteering
Player-Captain, Rochester Sled Hawks — Adaptive Sled Hockey Team
- Serve as team captain and player, traveling and competing with the team in regional adaptive sled hockey competitions
- Lead and assist coaching for both adult and youth team practices, helping develop players' skills and teamwork
- Organize and support free introductory clinics that give newcomers the opportunity to try sled hockey at no cost, supplying all necessary equipment (helmets, gloves, sticks, sleds) and coordinating ice time
- Help grow awareness and participation in adaptive sports by welcoming new players and promoting the sport within the community
Timeline
Heavy Laborer
Monroe County Parks Department (Highland Park)
09.2023 - Current
Part-Time Laborer
Monroe County Parks Department (Black Creek Park)
04.2021 - 08.2023
Seasonal Groundsman
Spencerport Central School District
05.2019 - 12.2019
Seasonal Laborer
Monroe County Parks Department (Black Creek Park)
06.2018 - 09.2018
Associate of Science - General Studies
SUNY Genesee Community College
Psychology
SUNY Brockport