Martha Thornburg
Bulls Gap,TN
Summary
- Very fast paced worker and learner. I've held down quite a few different jobs in my life and different occupations. I started working my first job at 16 years old as a fast food cashier. I ran the front cash register, along with taking orders thru drive-thru and taking there money or running there cards & then after accepting their form of payment I'd run to the back kitchen line and start making the customers orders along with wrapping up the food and bagging it. I done all this work on a normal work day.
- Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. After working all the different jobs i did i then started my own cleaning business and loved it was great at it but I was barely hanging on after Covid so I had to eventually close it down and walk away.
- Hardworking employee with customer service, multitasking, taking inbound calls, helping customers file fraud claims, & more . Very devoted to giving every customer a positive and memorable experience & helping them in every way possible to their satisfaction in their time of need.
- Reliable hard worker that use to build by hand and from scratch clutches for vehicles & torque converters. Once parts built and inspected i had to line them up on the assembly line just right so they could be moved into the furnace and the copper pieces burnt/melted to make sure there was no openings/holes in anything. Then i had to pack the parts in boxes and label them to be sent to shipping. Had to do all of this basically every shift in that order so i'm a fast learner and fast paced worker.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner
B & M Cleaning
Bulls Gap, TN
05.2019 - 12.2022
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
ATM/Debit Card Fraud Specialist
Advanced Call Center Technologies LLC
Jonesborough, TN
11.2015 - 10.2018
- Investigated debit card fraud cases, identified patterns and trends in fraudulent activities.
- Analyzed customer accounts and transaction histories to determine suspicious activity.
- Responded promptly to customer inquiries regarding suspected or confirmed debit card fraud incidents.
- Provided training on prevention techniques for debit card fraud to staff members.
- Created reports for management on the status of debit card fraud investigations.
Production Line Worker
Exedyamerica
Mascot, TN
12.2014 - 08.2015
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Position parts in jigs or fixtures for fastening with bolts, screws, rivets, or other fasteners.
- Align components for proper fit and adjust as necessary during the assembly process.
- Inspect finished products for defects and conformance to customer requirements.
- Maintain a clean work area by sweeping up debris from assembly operations.
- Record production data such as number of units produced, rejected items.
- Perform minor repairs on defective parts or products during the assembly process.
- Operate machines such as drill presses and saws to cut or shape parts during assembly.
Direct Support Professional
Lakeway Achievement Center
Morristown, TN
04.2011 - 09.2014
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supervised medication administration, personal hygiene and other activities of daily living.
Cashier
Hardee's
Greeneville, TN
02.2010 - 12.2010
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Chucky
Afton, TN05-2008
Skills
- Operations Management
- Account Information Review
- Effective Communication
- Telephone and Email Etiquette
- Dispute Resolution
- Call Management
- Dependable and Responsible
- Data Management
- Decision-Making
- Equipment Inspection
- Product Packaging
- Measurement Tools
- Packaging and Labeling
- Shipment Preparation
- Product Assembly
- Visual Inspection
- Kitchen Communication
- Drive-Thru Operations
- Customer Service
- Food Preparation
- Cash Drawer Balancing
- Order Taking
- Cash Handling
- Time Management
- POS System Operation
- ServSafe Certification
Affiliations
- Since I've been old enough to sit up I was riding and showing horses.
- As i got older I learned how to do hard farm work. Thats when i learned to work fast and hard.
- I use to play softball & use to dance for my dance team.
- I love doing anything with animals or the outdoors but I love being a hard and fast worker.
Accomplishments
- All thru school i always was on the AB honor roll.
- During middle school i got rewarded for doing hard work and doing all the work perfectly.
Certification
- I got my Medication Administration Licenses in 2011.
- I got CPR & first Aid Certified in 2011.
- I got PCM (Professional Crisis Management) Certified.
Languages
English
Professional
Custom
- I'm just a person looking for a good hard working fast paced job.
- I love helping people when they are in time of need.
- I work hard very dependable do more work than i am asked & you will not regret hiring me.
Custom
References available upon request.
Timeline
Owner
B & M Cleaning
05.2019 - 12.2022
ATM/Debit Card Fraud Specialist
Advanced Call Center Technologies LLC
11.2015 - 10.2018
Production Line Worker
Exedyamerica
12.2014 - 08.2015
Direct Support Professional
Lakeway Achievement Center
04.2011 - 09.2014
Cashier
Hardee's
02.2010 - 12.2010
High School Diploma -
Chucky