Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Jacki Burgy

Track Trace Manager
Jacksonville,Florida

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

28
28
years of professional experience

Work History

Track Trace Manager

Surge Transportation
11.2017 - 07.2023
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Driver Manager

Sunbelt
03.2014 - 11.2017
  • Coordinated with drivers to organize timely pickup and delivery.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Addressed driver communications and provided required data to drivers.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Tracked production and quality control systems to proactively identify deficiencies.

Dispatcher

Tri State Expedited Services
08.1995 - 12.2013
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of owner operators.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled deliveries and pickups according to customer needs.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Communicated with customers to provide delivery updates and resolution.
  • Received new orders, prepared documentation, and assigned personnel.

Education

High School Diploma -

Maumee High School, Maumee, OH

Skills

  • Supervise Crew Activities
  • Inspect Work
  • Efficient in working with McCloud TMS
  • Effective Communication
  • Preventive Troubleshooting
  • Job Management
  • Have worked with AS400

Accomplishments

  • Achieved contract with large internet 3PL by introducing email communication and website monitoring for dispatch.
  • Supervised team of 13 staff members.

Timeline

Track Trace Manager - Surge Transportation
11.2017 - 07.2023
Driver Manager - Sunbelt
03.2014 - 11.2017
Dispatcher - Tri State Expedited Services
08.1995 - 12.2013
Maumee High School - High School Diploma,

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Jacki BurgyTrack Trace Manager