Jacki Hales

West Valley,UT

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top relationship-building skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced with 8 years of experience in Multilevel Marketing. Excellent reputation for resolving problems and improving customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Distributor Service Representative

Limitless Worldwide

03.2015 - 12.2022

Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Maintained productivity and quality standards at all times.
Listened to customers' questions and concerns to provide answers or responses.
Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Helped customers every day with positive attitude and focus on customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Accepted payments and updated accounts with latest information.
Resolved concerns with products or services to help with retention and drive sales.
Answered incoming calls, processed requests and relayed messages to appropriate personnel.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Provided information about company products and services, and capitalized on upsell opportunities.
Described product highlights and benefits to help guide purchasing decisions.
Picked orders, and packed boxes.
Orchestrated routing by producing accurate shipping documentation and package labels.
Processed and restocked returns.
Organized storage areas to optimize materials movements and minimize labor hours.
Uncovered and resolved errors with minimal oversight.
Coordinated storage locations and product movements.
Received incoming shipments, compared contents against associated records and transmitted to proper department.
Reviewed order data to verify transactions and shipping dates.
Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
Worked closely with coworkers to strategically plan for company growth.
Managed inventory, placed orders and handled payment for office supplies.

Sales Associate

Trade Secret

02.2007 - 09.2014

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Solved customer challenges by offering relevant products and services.
Increased sales by offering advice on purchases and promoting additional products.
Maintained customer satisfaction with quick and professional handling of product returns.
Processed product returns and assisted customers with other selections.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Prepared large cash deposits with zero discrepancies.

Education

GED -

Stevens-Henager College, Salt Lake City, UT

01.2015

Skills

Customer Account Management
Upselling Products and Services
Responding to Difficult Customers
Building Customer Trust and Loyalty
POS Systems and Ordering Platforms
Calm and Professional Under Pressure
Order and Refund Processing
Understanding Customer Needs
Issue and Complaint Resolution
Upbeat and Positive Personality
Customer Data Confidentiality
Efficient and Detail-Oriented
Courteous with Strong Service Mindset
Payment Acceptance
Product and Service Knowledge
Loyalty Programs
Membership Inquiries and Renewals
Reading Comprehension
Call Volume and Quality Metrics
Excellent Attention to Detail

Policy and Procedure Adherence
Patient and Empathetic
Administrative and Office Support
Promoting Brand and Company Identity
Inbound and Outbound Calling
Establishing and Maintaining Customer Relationships
Sales and Upselling
Team-Oriented and Cooperative
Time Management
Computer Skills
Basic Mathematics
Microsoft Office
Verbal and Written Communication
Support Services
Calendar Management
Proofreading and Editing
Cash Register Operations
Reception Assistance
Email Correspondence

Timeline

Distributor Service Representative - Limitless Worldwide

03.2015 - 12.2022

Sales Associate - Trade Secret

02.2007 - 09.2014

Stevens-Henager College - GED,