Jacki Hernandez
Mesa,Arizona
Summary
Friendly Front Desk Receptionist with more than fifteen years of experience in customer relations. Delivers dynamic customer service and promotes positive and professional relationships with clients and coworkers while streamlining day-to-day details and giving individualized care to clients.
Overview
14
14
years of professional experience
Work History
Front Desk Agent
Extended Stay America
Mesa, Arizona
02.2022 - Current
- Greet, register, and assign rooms to guests of hotels or motels
- Verify customers' credit, and establish how the customer will pay for the accommodation
- Contact housekeeping or maintenance staff when guests report problems
- Make and confirm reservations
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
- Compute bills, collect payments, and make change for guests
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning
- Review accounts and charges with guests during the check out process.
Receptionist
Banner Rehabilitation Hospital East
Mesa, AZ
03.2019 - 02.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Night Auditor
Phoenix Airport Marriott
Phoenix, Arizona
11.2015 - 01.2019
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Compute bills, collect payments, and make change for guests
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
- Keep records of room availability and guests' accounts, manually or using computers
- Issue room keys and escort instructions to bellhops
- Record guest comments or complaints, referring customers to managers as necessary
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Property Manager
Guinn Property Management
Mesa, Arizona
08.2010 - 10.2015
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Schedule and confirm appointments for clients, customers, or supervisors
- Arrange conference, meeting, or travel reservations for office personnel
- Provide services to customers, such as order placement or account information.
Education
High School Diploma -
Westwood High School
05.2006
Skills
- Computer Skills
- Teamwork
- Communication
- Credit and cash payments
- Front Office Support
- Administrative Support
- Guest Services
- Cash Handling
- Reservations
Timeline
Front Desk Agent
Extended Stay America
02.2022 - Current
Receptionist
Banner Rehabilitation Hospital East
03.2019 - 02.2022
Night Auditor
Phoenix Airport Marriott
11.2015 - 01.2019
Property Manager
Guinn Property Management
08.2010 - 10.2015
High School Diploma -
Westwood High School