Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jackia Fain

Akron,OH

Summary

Personable and dedicated Customer Service Representative with extensive experience in healthcare industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Amazon Flex
03.2024 - Current
  • Ensured timely and accurate delivery of packages to customers' doorsteps.
  • Operated delivery vehicle efficiently, adhering to safety regulations and company policies.
  • Maintained accurate records of deliveries and returns using digital tracking systems.
  • Assisted in optimizing delivery routes to enhance efficiency and reduce transit times.

Patient Care Coordinator

Premiere Medical Resources
04.2021 - 05.2024
  • Tasks include scheduling appointments, sending messages to providers' office, respond to patient inquiries.
  • Processing communication within the electronic medical record system to appropriate resource.
  • Insurance verification, process prescription refill requests.
  • Managed patient records using electronic health record (EHR) systems, maintaining accuracy and confidentiality.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.

Customer Service Assistant II

Ohio Department of Job and Family Services
06.2020 - 03.2021
  • Provide direct and indirect support to unemployed Ohioans.
  • Researching and responding to written program and case-specific inquiries.
  • Processing paperwork, responding to emails, and tracking and reporting statistical data.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Patient Service Representative

Revcare
08.2016 - 04.2020
  • Verified insurance information, collected payments, and scheduled appointments.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Provided customer service by answering patient questions and addressing concerns.
  • Documented and managed patient information in computer system.
  • Obtained proper authorization and identification to release confidential medical records.

Education

High School Diploma -

Timken Sr High
Canton, OH
06.1999

Skills

  • Insurance Verification Patient Intake
  • Appointment Scheduling HIPAA Compliance
  • Patient Registration Medical Terminology Knowledge
  • Healthcare Knowledge Customer Service
  • Appointment Confirmation Information Security
  • Eligibility Determination Complaint Resolution
  • Medical Microsoft Office Suite
  • Scheduling Appointments Typing Proficiency
  • Customer service
  • Medical office experience
  • CPT coding
  • Data entry
  • Computer skills
  • Organizational skills
  • Medical receptionist
  • Time management
  • Valid Driver's license
  • Positive attitude
  • Teamwork and collaboration

Timeline

Delivery Driver

Amazon Flex
03.2024 - Current

Patient Care Coordinator

Premiere Medical Resources
04.2021 - 05.2024

Customer Service Assistant II

Ohio Department of Job and Family Services
06.2020 - 03.2021

Patient Service Representative

Revcare
08.2016 - 04.2020

High School Diploma -

Timken Sr High

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