Open To Work
Jackica Ibarra Hageboeck
Orlando,FL
Summary
Operations leader with extensive experience at Amazon, specializing in efficiency and compliance within logistics. Proven expertise in project management and team training, resulting in substantial cost savings and improved supply chain processes. Acknowledged for enhancing performance metrics and promoting a culture of safety and team engagement.
Overview
4
4
years of professional experience
6
6
Certifications
Work History
Operations Lead - Scout
Amazon
Seattle, Washington
07.2021 - 01.2023
- Managed the largest and most complex market in Scout comprised of (peak numbers) > 100 associates, 48 mobile dispensers, > 1,200 bots and operating out of 17 locations.
- Achieved major organizational goals by maintaining 17 active delivery locations on-time.
- Launched grocery delivery in Seattle, successfully delivering multiple orders within the same day and across multiple delivery windows, all 1-2 weeks ahead of schedule.
- Executed 500 unattended package deliveries to enhance operational efficiency. (4 weeks early).
- Created and documented SOPs for transportation operations to standardize procedures and ensure compliance with regulatory requirements.
- Seattle, Washington
Process Assistant OTR - Delivery Station
Amazon
Seattle, Washington
09.2020 - 07.2021
- Managed daily delivery of 75,000+ packages, coordinating with 13 DSPs to cover 350+ routes.
- Trained Delivery Associates on vehicle operation, safety procedures, and delivery standards to enhance team readiness.
- Assessed quality and compliance through on-road ride-alongs, identifying areas for retraining to uphold service standards.
- Supervised shipping, receiving, and inventory operations, ensuring regulatory compliance.
- Maintained strong performance metrics: 97% On-Time Dispatch, 96% Delivery Estimate Accuracy,
- Ensured adherence to all federal, state, and local laws while promoting a positive work culture.
- Conducted weekly performance reviews and coaching sessions to enhance team efficiency and service delivery.
- Seattle, Washington
Regional Operations Manager
BBW Express
Everett, Washington
11.2018 - 09.2020
- Led transportation operations across the Pacific Northwest, managing 200+ associates delivering across 11 cities in Washington.
- Executed large-scale fleet transitions, achieving >50% fleet changes across two delivery stations within one month to improve delivery capacity.
- Analyzed key logistics metrics, optimizing on-time delivery, transit times, and cost per mile to enhance efficiency.
- Designed and implemented transportation strategies that streamlined routes, cut transit times, and reduced costs by over 50%.
- Ensured full compliance with DOT regulations, maintaining high safety and operational performance standards.
- Managed full-cycle recruitment for 200+ hires, streamlining processes from sourcing to onboarding.
- Oversaw new hire documentation, background checks, and benefits administration.
- Developed and executed training programs that increased workforce performance and integration.
- Conducted performance reviews, managed disciplinary actions, and terminations.
- Ensured regulatory compliance and workplace safety, collaborating with L&I.
- Provided strategic HR guidance on talent management and workforce planning.
- Partnered with leadership to drive employee engagement, retention, and compliance.
- Everett, Washington
Education
Bachelor of Business Administration -
Valencia College
Orlando, FL05.2025
Skills
- Project Management
- Performance Management
- Gamba
- Supply Chain
- Recruiting
- Team Training Management
- Cost reduction
- Microsoft MS Suite
- Stakeholder Communication
- Forecasting
- Analysis
- Project management
- Data analysis
- Supply chain optimization
- Employee training
- Regulatory compliance
- Procedure implementation
- Scheduling coordination
- Distribution management
- Production planning
Certification
Microsoft MS Suite, Cengage
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
On-SiteRemoteSalary Range
$45000/yr - $158000/yrTimeline
Operations Lead - Scout
Amazon
07.2021 - 01.2023
Process Assistant OTR - Delivery Station
Amazon
09.2020 - 07.2021
Regional Operations Manager
BBW Express
11.2018 - 09.2020
Bachelor of Business Administration -
Valencia College