Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jackie Prather

Kennewick,WA

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

8
8
years of professional experience

Work History

Owner

Rollin
05.2018 - 04.2023
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Trained and developed team members to build human capital.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.

Server

Anthony's Homeport
03.2015 - 06.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

BBA - Business Communications

Columbia Basin College
Pasco, WA
06.2015

Skills

  • Budget Administration
  • KPI Management
  • Regulatory Compliance
  • Labor Relations
  • Business Management
  • Financial Planning
  • Financial Management
  • Employee Development
  • Human Resource Management
  • Contract Management
  • Capital Pursuit
  • Negotiation
  • Product Branding
  • Partnership Development

Languages

Spanish
Native or Bilingual
French
Native or Bilingual

Timeline

Owner

Rollin
05.2018 - 04.2023

Server

Anthony's Homeport
03.2015 - 06.2019

BBA - Business Communications

Columbia Basin College

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Jackie Prather