Summary
Overview
Work History
Education
I love animals. Horses are a part of my life. I'm new to acting and modeling. I'm a quick learner.
Timeline
AdministrativeAssistant
Jackie

Jackie

English,IN

Summary

Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.

Overview

15
15
years of professional experience

Work History

Manager

Movie Gallery
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Implemented loss prevention strategies, minimizing shrinkage while maintaining excellent customer service levels.
  • Contributed to loss prevention efforts by identifying damaged or misplaced items and reporting discrepancies.
  • Partnered with store team on loss prevention and safety awareness within store and stockroom.
  • Implemented loss prevention strategies to minimize shrinkage rates within the stores I managed.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Oversaw inventory control measures, reducing shrinkage rates through diligent tracking and loss prevention efforts.
  • Trained team members on best practices for inventory management and loss prevention techniques.
  • Implemented loss prevention measures by monitoring surveillance systems regularly.
  • Reduced shrinkage rates by conducting regular audits and implementing loss prevention measures.
  • Supported loss prevention efforts by identifying shoplifting suspects through keen observation skills.
  • Implemented loss prevention measures to minimize theft occurrences and protect company assets.
  • Safeguarded company assets by adhering to loss prevention strategies and reporting suspicious activities promptly.

Senior Veterinary Nurse

Sullivan County Animal Hospital
03.2014 - Current
  • Enhanced patient care by implementing efficient treatment protocols and monitoring systems.
  • Increased client satisfaction by delivering compassionate and attentive care to both patients and pet owners during consultations.
  • Handled complex medical cases effectively, applying advanced nursing skills and critical thinking abilities.
  • Assisted in the successful completion of various surgical procedures, ensuring a sterile environment and proper instrument preparation.
  • Reduced recovery time for surgical patients through diligent post-operative care and pain management techniques.
  • Established strong relationships with clients through excellent communication skills, earning trust and loyalty over time.
  • Demonstrated versatility in managing various species, including dogs, cats, birds, and exotic pets while providing appropriate care specific to each type of animal.
  • Managed appointment scheduling efficiently to minimize wait times while accommodating urgent cases when necessary.
  • Utilized diagnostic equipment effectively for accurate test results that aided in prompt diagnosis and treatment planning processes.
  • Developed comprehensive staff training programs, resulting in a more skilled and knowledgeable team of veterinary nurses.
  • Coordinated seamless communication between front office staff, veterinary technicians, veterinarians, and clients for optimal patient outcomes.
  • Collaborated with veterinarians to create individualized treatment plans tailored to each patient''s needs and condition.
  • Educated clients on preventive healthcare measures, such as vaccinations, parasite control, nutrition, and dental care.
  • Mentored junior veterinary nurses, fostering professional growth through guidance and support.
  • Maintained detailed medical records accurately documenting each patient''s health history, diagnoses made during appointments along with treatments administered.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Administered medications to animals in treatment and documented changes in condition.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Answered owner animal health questions and advised on best care practices.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Prepared, sterilized and maintained medical instruments and equipment.
  • Assisted veterinarians with radiographs and ultrasounds.
  • Collected and prepared specimens for laboratory testing.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Educated clients on nutrition, preventive health and other animal care.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Performed dental cleanings using ultrasonic scaler.
  • Administered vaccinations to variety of animal species.
  • Designed and created client education materials and marketing materials for hospital services.

Assistant Manager

Humane Society Of Sullivan County
11.2009 - 11.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

Diploma - Agriculture Business And General Studies

Southmont Jr. Sr. High School
Crawfordsville, IN
05.1988

I love animals. Horses are a part of my life. I'm new to acting and modeling. I'm a quick learner.

I love animals. Animals are a part of my life. I have dogs, cats, a horse and birds. I'm a quick learner. I'm dependable and responsible.

Timeline

Senior Veterinary Nurse

Sullivan County Animal Hospital
03.2014 - Current

Assistant Manager

Humane Society Of Sullivan County
11.2009 - 11.2014

Manager

Movie Gallery

Diploma - Agriculture Business And General Studies

Southmont Jr. Sr. High School

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