Jackie Abner
3002 SW Bensonwood,AR
Summary
Dynamic General Manager with a proven track record at Discovery Storage Center, excelling in financial analysis and team leadership. Spearheaded cost-saving initiatives that enhanced profitability while fostering a collaborative work environment. Recognized for delivering exceptional customer experiences and driving operational compliance through effective communication and strategic market research.
Overview
1
1
year of professional experience
Work History
General Manager
Discovery Storage Center
Bentonville, AR
10.2024 - Current
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Supervised employees through planning, assignments, and direction.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Analyzed market trends to inform business decisions and strategies.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Skills
- Financial analysis
- Employee training
- Conflict resolution
- Process improvement
- Customer service
- Performance evaluation
- Customer experiences
- Staff management
- Problem resolution
- Performance evaluations
- Performance improvements
- Facility management
- Staff training and development
- Account management
- Team leadership
- Consistently meet goals
- Staff training
- Profit and loss accountability
- Motivation
- Operations management
- Communication skills
- Sales team development
- Deadline oriented
- Marketing
- Effective leader
- Leadership
- Effective communication
- Market research
- Operational compliance
- Customer relationship management
- Team building
Timeline
General Manager
Discovery Storage Center
10.2024 - Current
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