Jackie Allaband
3040 North Broadway,CA
Summary
Proven Assistant Project Manager with a track record of driving project completion and enhancing client satisfaction at M Bar C Construction, Inc. Skilled in project scheduling and client relations, I excel in team collaboration and effective communication, ensuring projects exceed expectations with meticulous attention to detail and quality control.
Overview
17
17
years of professional experience
Work History
Assistant Project Manager
M Bar C Construction, Inc.
08.2018 - Current
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Developed and maintained project documentation for reliable records.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.
- Aided in achieving project objectives through diligent monitoring of timelines, milestones, and deliverables.
- Enhanced team collaboration through regular meetings, clear communication, and shared goalsetting.
- Generated weekly and monthly status reports for helpful progress tracking.
- Played an integral role in the development and implementation of project quality assurance measures, resulting in improved outcomes and greater client satisfaction.
- Assisted in the change order process by reviewing requests for changes to specifications or budgetary allowances before submitting them for approval.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained a safe working environment by enforcing compliance with safety standards, protocols, and regulations at all times.
- Strengthened relationships with vendors to secure favorable pricing on supplies while ensuring high-quality products were consistently delivered on time.
- Partnered with project team members to identify and quickly address problems.
- Minimized disruptions during construction projects by closely coordinating site logistics such as materials delivery, equipment storage, and personnel access.
- Enhanced project outcomes by meticulously tracking progress and resolving issues promptly.
- Streamlined communication channels between project stakeholders, enhancing project coordination.
- Facilitated team meetings to ensure alignment on project goals and responsibilities.
- Achieved project objectives by effectively managing resources and schedules.
- Streamlined project documentation, leading to improved team collaboration and efficiency.
- Fostered positive team environment, addressing conflicts and encouraging collaboration.
- Ensured project compliance with industry standards and regulations, mitigating potential legal issues.
- Negotiated with vendors for better terms, contributing to budget optimization.
- Cultivated strong relationships with clients and team members, promoting culture of open communication and trust.
- Enhanced team performance with targeted training sessions based on skill gaps identified.
- Improved client satisfaction with regular updates and proactive communication.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Administrative Specialist
Erickson-Hall
03.2018 - 07.2018
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Handled incoming and outgoing mail.
- Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
- Increased efficiency in data entry tasks through the implementation of advanced software tools.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Installation Manager
Window World
09.2016 - 10.2017
- Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
- Managed installation schedules proactively to avoid delays and reduce downtime for clients.
- Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
- Streamlined installation processes for increased productivity and reduced project timelines.
- Implemented safety protocols for all installation projects, reducing workplace accidents and injuries.
- Communicated effectively with stakeholders, maintaining transparency throughout the project lifecycle.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Maintained detailed records of completed installations for future reference or troubleshooting needs as well as warranty purposes.
- Coordinated with vendors and suppliers to ensure seamless delivery of materials and equipment for installations.
- Coordinated all aspects of installations including labor allocation, material procurement, permitting approvals, site preparation work.
- Collaborated with sales teams to develop competitive quotes for prospective clients, leading to increased revenue generation opportunities.
- Optimized resource allocation, assigning team members to projects based on skills and experience.
- Enhanced team efficiency by leading installation of complex systems across multiple sites.
- Streamlined inventory management, ensuring availability of necessary materials without excess.
- Improved project delivery times by establishing efficient scheduling practices.
- Conducted post-installation reviews to identify areas for improvement and apply lessons learned to future projects.
- Addressed and resolved client concerns promptly, maintaining positive relationships and repeat business.
- Improved client satisfaction with meticulous oversight of installation quality and adherence to standards.
- Enhanced customer trust, providing clear communication and updates throughout installation process.
- Prepared detailed project estimates and reports for management review.
Customer Care Coordinator
PIRCH
10.2012 - 08.2016
- Took ownership of customers issues to follow problems through to resolution.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Explained charges, fees, terms of sales, and service agreements to over 10-20 customers daily.
- Created customer support strategies to increase customer retention.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
- Maximized customer satisfaction by organizing Service repairs, replacements and deliveries.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Proactively identified trends within customer requests which led to improvements being made in frequently asked questions resources.
- Achieved timely response times by prioritizing tasks effectively under pressure in a fast-paced environment.
- Efficiently navigated multiple databases and software programs while assisting customers, maximizing productivity without sacrificing quality of service.
- Collaborated with other team members to share best practices for handling challenging situations, resulting in improved overall performance.
- Coordinated closely with sales representatives to ensure seamless transitions from initial inquiry to purchase completion.
- Conducted regular follow-ups with customers after issue resolution, ensuring ongoing satisfaction and loyalty.
- Successfully retained clients by offering personalized solutions and demonstrating a deep understanding of their unique needs and preferences.
- Closely liaised with product development teams based on consumer feedback which resulted in product enhancements that increased overall customer satisfaction.
- Maintained up-to-date knowledge of company products and services, enabling accurate guidance for customers.
- Provided empathetic support during difficult situations, demonstrating genuine concern for customer wellbeing.
- Managed high call volume with excellent multitasking skills, ensuring timely assistance to customers.
- Entered customer demographic data into company databases.
- Developed client rapport by promptly processing requests and resolving financial discrepancies.
- Exceeded performance metrics through diligent attention to detail and commitment to customer care excellence.
- Developed strong relationships with clients by consistently providing exceptional service and support.
- Reviewed customer feedback to identify areas for improvement in service delivery, leading to better outcomes for clients.
- Contributed positively to team morale through active participation in meetings as well as offering constructive feedback.
- Assisted in training new hires on company policies, procedures, and customer care best practices, fostering a supportive team environment.
- Streamlined communication between departments for faster problem resolution, improving overall customer experience.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Applied best practices in customer service, sales, and employee management to exceed organizational goals.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Cross-trained and backed up other customer service managers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Customer Care Coordinator
Standard Pacific Homes
06.2007 - 03.2010
- Took ownership of customers issues to follow problems through to resolution.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed department call volume of 20-30 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Maximized customer satisfaction by organizing Service repairs, replacements and deliveries.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Proactively identified trends within customer requests which led to improvements being made in frequently asked questions resources.
- Achieved timely response times by prioritizing tasks effectively under pressure in a fast-paced environment.
- Collaborated with other team members to share best practices for handling challenging situations, resulting in improved overall performance.
- Coordinated closely with sales representatives to ensure seamless transitions from initial inquiry to purchase completion.
- Conducted regular follow-ups with customers after issue resolution, ensuring ongoing satisfaction and loyalty.
- Provided empathetic support during difficult situations, demonstrating genuine concern for customer wellbeing.
- Managed high call volume with excellent multitasking skills, ensuring timely assistance to customers.
- Entered customer demographic data into company databases.
- Developed strong relationships with clients by consistently providing exceptional service and support.
- Reviewed customer feedback to identify areas for improvement in service delivery, leading to better outcomes for clients.
- Contributed positively to team morale through active participation in meetings as well as offering constructive feedback.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
High School Diploma -
Escondido High School
Escondido, CA06.2000
Skills
- Project monitoring
- Project Planning
- Project Scheduling
- Purchasing and procurement
- Scope Management
- Quality Control
- Client Relations
- Client Relationships
- Meeting Coordination
- Schedule Management
- Project Reporting
- Budget Development
- Schedule Coordination
- Billing management
- Project Briefs
- Client Interfacing
- Meeting facilitation
- Cost Control
- Resource Utilization Planning
- Regulatory Compliance
- Project Management
- Organizational Skills
- Problem-Solving
- Team Collaboration
- Documentation And Reporting
- Work Planning and Prioritization
- Detail Oriented
- Phone and Email Etiquette
- Relationship Building
- Task Prioritization
- Budget Control
- Active Listening
- Conflict Resolution
- Team Leadership
- Resource Allocation
- Creative Thinking
- Status Updates
- Quality Assurance
- Vendor Selection
- Cost Analysis
- Stakeholder Relations
- Attention to Detail
- Time Management
- Teamwork and Collaboration
- Gantt Charts
- Multitasking Abilities
- Team building
- Decision-Making
- Multitasking
- Excellent Communication
- Analytical Thinking
- Written Communication
- Problem-solving abilities
- Reliability
- Effective Communication
- Self Motivation
- Adaptability and Flexibility
- Interpersonal Skills
- Goal Setting
- Professionalism
- Time management abilities
- Continuous Improvement
- Adaptability
- Problem-solving aptitude
- Professional Demeanor
- Analytical Skills
Timeline
Assistant Project Manager
M Bar C Construction, Inc.
08.2018 - Current
Administrative Specialist
Erickson-Hall
03.2018 - 07.2018
Installation Manager
Window World
09.2016 - 10.2017
Customer Care Coordinator
PIRCH
10.2012 - 08.2016
Customer Care Coordinator
Standard Pacific Homes
06.2007 - 03.2010
High School Diploma -
Escondido High School
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