Jackie Baker
Centennial,CO
Summary
Versatile and dedicated professional with a proven track record at The Dollar Tree, enhancing customer satisfaction and streamlining operations. Excels in team collaboration and cash management, significantly improving transaction accuracy. Demonstrates strong work ethic, professionalism, and the ability to foster positive relationships, driving repeat business and operational efficiency.
Overview
22
22
years of professional experience
Work History
Cashier
The Dollar Tree
01.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Food Preparation Worker
Papa Murphy's Take and Bake Pizza
01.2016 - 06.2018
Assistant Manager
The Dollar Tree
02.2012 - 08.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Photographer
Kiddie Kandids
01.2011 - 09.2013
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Developed strong relationships with clients through clear communication and professionalism.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
Personal Care Assistant
Independent Growth Home Health Care
01.2006 - 03.2012
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Bookkeeping /Computer Room
The Home Depot Inc
01.2006 - 06.2008
- Maintained confidentiality of sensitive financial data, adhering to company policies and industry best practices.
- Collaborated with the accounting team to ensure accurate month-end closings and reconciliations were completed on time.
- Contributed to team goals by consistently meeting deadlines for financial reporting requirements within tight turnaround times.
- Increased overall efficiency by cross-training in payroll processing and other administrative tasks as needed.
- Assisted with year-end closing procedures, ensuring all adjustments were recorded accurately before finalizing annual financial statements.
- Facilitated a smooth audit process through meticulous record-keeping and clear communication with external auditors.
- Streamlined financial processes by implementing efficient bookkeeping systems for timely data entry and report generation.
- Improved cash flow management through the careful tracking and monitoring of accounts receivable and payable balances.
- Enhanced the accuracy of financial records by diligently maintaining and updating bookkeeping spreadsheets.
- Supported business growth by providing accurate and up-to-date financial information to management.
- Prepared accurate and timely financial reports for management, facilitating data-driven decision-making processes.
Phone Operator
EXPO Design Centennial
02.2003 - 04.2006
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
Education
High School Diploma -
Shasta Adult High School
Redding, CA03.2001
Skills
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Cash handling and management
- Professionalism and courtesy
- Daily reporting
Languages
English
Full Professional
Timeline
Cashier
The Dollar Tree
01.2021 - Current
Food Preparation Worker
Papa Murphy's Take and Bake Pizza
01.2016 - 06.2018
Assistant Manager
The Dollar Tree
02.2012 - 08.2015
Photographer
Kiddie Kandids
01.2011 - 09.2013
Personal Care Assistant
Independent Growth Home Health Care
01.2006 - 03.2012
Bookkeeping /Computer Room
The Home Depot Inc
01.2006 - 06.2008
Phone Operator
EXPO Design Centennial
02.2003 - 04.2006
High School Diploma -
Shasta Adult High School
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