Jackie Bebout
Canyon Lake ,TX
Summary
Proven in enhancing patient outcomes at Northwest Texas Behavioral Health Hospital, I excel in crisis intervention and de-escalation, ensuring safety and promoting well-being. Skilled in behavior management and patient safety, my approach has significantly improved therapeutic environments, fostering recovery and resilience with a compassionate, results-driven focus. Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management. Patient-focused Mental Health Technician offers strong background in psychiatric care. Excels in recordkeeping, time management and patient observation. Delivers top-notch care to patients with mental or emotional disturbances.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Northwest Texas Behavioral Health Hospital
07.2016 - 07.2024
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported families in understanding their loved one's mental health condition and provided resources for ongoing support.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Medical Management Specialist
TMG Health
08.2014 - 10.2015
- Improved patient satisfaction by efficiently managing prior authorization requests and ensuring timely approvals.
- Reduced errors in documentation by meticulously reviewing medical records and verifying patient information.
- Verified eligibility and compliance with authorization requirements for service providers.
- Tracked referral submission during facilitation of prior authorization issuance.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Streamlined communication between healthcare providers, pharmacists, and insurance companies to facilitate seamless patient care.
- Expedited the approval process for vital medications by maintaining a strong working relationship with insurance providers.
- Provided empathetic support for patients navigating complex medical systems, offering guidance and assistance throughout the prior authorization process.
- Demonstrated exceptional problem-solving skills, addressing challenges related to patient care coordination and insurance requirements with a solutions-oriented mindset.
Personal Assistant
United Plumbing
05.2013 - 08.2014
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Kept detailed track of household and maintenance inventory and schedules.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Correctional Officer
Bill Clements Unit
10.2004 - 01.2012
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Education
High School Diploma -
Tulia High School
Tulia, TX08.1999
West Texas A&M University
Canyon, TXAmarillo College
Amarillo, TXSkills
- De-Escalation Techniques
- Stress reduction techniques
- Suicide Prevention
- Behavior Management
- Patient Safety Management
- Crisis Intervention
- Treatment Planning
Certification
2018 Awarded Employee of the Month.
Timeline
Mental Health Technician
Northwest Texas Behavioral Health Hospital
07.2016 - 07.2024
Medical Management Specialist
TMG Health
08.2014 - 10.2015
Personal Assistant
United Plumbing
05.2013 - 08.2014
Correctional Officer
Bill Clements Unit
10.2004 - 01.2012
High School Diploma -
Tulia High School
West Texas A&M University
Amarillo College
2018 Awarded Employee of the Month.
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