Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jackie Belden

Jackie Belden

Titusville,FL

Summary

A customer service professional with a diverse and promising skill-set and the ability to multitask and work well under pressure.

I have an established reputation in delivering exceptional customer service in different bar, restaurant, retail and administrative positions. Confident and experienced as a bar manager, bartender, server, and golf course attendant. I am also a detail-oriented and a creative visual merchandiser and marketing specialist with extensive training from The Art Institute Of Pittsburgh. I have over 3 years of hands-on experience in executing innovative and appealing visual displays in a Florida-based retail corporation, and 2 years of online marketing experience that has successfully promoted brand awareness and drastically increased an effective online presence.

Providing outstanding customer service skills and enthusiasm developed from my experience in the hospitality industry as well as, creative problem-solving skills and marketing strategies to drive sales have equipped me to excel in various opportunities.

Overview

5
5
years of professional experience

Work History

Social Media Manager

Dr. Terrazzo of Florida
09.2021 - 06.2023
  • I utilized different computer programs and design software to create attention-grabbing advertisements online
  • Managed the scheduling and display of advertisements across various social media platforms, leading to a 3% click-through rate and improved brand recognition.

Visual Merchandiser

Winston Retail
11.2020 - 06.2021
  • Maintained visual displays to ensure a decrease in customer complaints during the COVID-19 pandemic, demonstrating a commitment to customer satisfaction
  • Successfully followed specific guidelines and completed brand display projects at different businesses, enhancing brand visibility.

Visual Merchandiser

Bealls Inc.
09.2017 - 03.2020
  • As the Visual Merchandiser of a new store opening, I created and maintained a comfortable and inviting shopping environment
  • I organized all the store graphics, brand signage, mannequins, and hardware in the stockroom
  • I kept merchandise displays new and innovative, by staying updated on current and upcoming trends and styles
  • I followed company merchandising standards and set the sales floor according to planograms while meeting strict company deadlines
  • Assisted customers with purchases and ordering/delivery options, increasing customer satisfaction and repeat business.

Assistant Bar Manager-Bartender

BAR IX
07.2014 - 01.2017
  • Boosted bar sales by upselling and creating specialty sales and events, enhancing the overall customer experience and profitability
  • Improved employee training program, reducing onboarding time and increasing team productivity
  • Booked and promoted entertainment acts, enhancing the bar's reputation as a go-to venue for lively and engaging events.

Waitress/Golf Course Beverage Attendant

The Great Outdoors
03.2013 - 01.2014
  • Worked with the team to provide outstanding fine dining service, contributing to a rise in positive customer reviews and reputation for the Blue Heron Restaurant
  • Exhibited proper golf course etiquette and professional appearance, leading to improvement in customer service ratings and overall guest experience.

Education

Associate of Science - Fashion Merchandising

The Art Institute of Pittsburgh

Skills

  • Creativity and Innovation
  • Promotional Planning and Effective Merchandising
  • Online Marketing and Campaign Development
  • Inventory Management
  • Cash Handling and POS Knowledge
  • Engaging and Outgoing Personality
  • Exceptional Customer Service

Accomplishments

  • Used Microsoft Excel to develop inventory tracking and scheduling spreadsheets.
  • Collaborated with team in the development of "The Bookstore" by Bar lX.
  • Achieved store goals by completing merchandising updates and planograms with accuracy and efficiency.
  • Documented and improved brand awareness which led to an increase in sales.

Timeline

Social Media Manager

Dr. Terrazzo of Florida
09.2021 - 06.2023

Visual Merchandiser

Winston Retail
11.2020 - 06.2021

Visual Merchandiser

Bealls Inc.
09.2017 - 03.2020

Assistant Bar Manager-Bartender

BAR IX
07.2014 - 01.2017

Waitress/Golf Course Beverage Attendant

The Great Outdoors
03.2013 - 01.2014

Associate of Science - Fashion Merchandising

The Art Institute of Pittsburgh
Jackie Belden