Jackie Bidlingmeyer
Montgomery,IL
Summary
Accomplished operations leader with 15+ years of experience driving operational efficiency and process optimization in the Consumer Packaged Goods (CPG) and Retail/Automated Retail sectors. Successfully managed large-scale projects, overseeing financial operations, and optimizing delivery for industry leaders like Claire's and Redbox. Expertise in coordinating cross-functional teams, supporting strategic initiatives, and delivering on critical business objectives, including store launches and cost-saving measures. Renowned for collaborative approach, excelling at building internal processes, resolving complex operational issues, and ensuring seamless fixture, product, and marketing rollouts in partnership with major retailers such as Walmart, Albertson's, CVS, and Walgreens. Core competencies include labor planning, financial analysis, process improvement, and supply chain management. Adept at leading teams through change, consistently reducing operational costs and enhancing productivity through data-driven decision-making and process innovations. Passionate, strategic mindset, and analytical rigor for next organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Operations, CPG
Claires Stores Inc
06.2024 - Current
- Manage a team of 11 including store execution operations team and planning/analytics team who support a total North America sales plan of $240M
- Ensure timely and cost-effective opening of partner stores, ensuring alignment with operational timelines and budgetary constraints while optimizing resources for efficiency
- Lead in-house display build programs, including half-pallet displays for retail partners, ensuring on-time delivery and maximizing profitability
- Create and improve processes around day to day business operations like changes in master data, store openings/closings, cycle counts, route changes, etc.
- Oversee budgeting and forecasting for labor, supplies, marketing, and Capital Expenditures, and actively participate in monthly business reviews to align financial performance with strategic goals
- Identify opportunities to enhance efficiency across distribution centers (DCs), stores, and field teams
- Analyze key performance indicators (KPIs) such as order fulfillment rates, cycle times, and resource utilization to address bottlenecks and improve operations
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Manager, Labor Planning & Analytics
Claires Stores Inc
10.2023 - 06.2024
- Created a collaborative, data-driven culture within the CPG organization by creating reports, dashboards, and presentations that effectively communicate analytical insights using Salesforce and Power BI
- Managed the annual budget and monthly forecasting for Field/3P service in over 27,000 partner locations across North America
- Created financial models to assess service schedules for existing and new business, ensuring the schedules met budget and forecast goals
- Conducted time studies on various tasks to establish accurate production standards that contributed to better labor planning decisions.
- Developed regional service budgets and conducted in-depth analysis of weekly labor costs
- Reviewed and refined Store Operations/Field workflows to eliminate waste and improve productivity
- Implemented data-driven process improvements and automation solutions for greater operational efficiency
Senior Operations Manager
Claires Stores Inc
02.2022 - 10.2023
- Improved operational efficiency by streamlining processes and implementing innovative strategies.
- Successfully launched programs across 2 departments/4,000 stores for Walmart US and across 3 departments/400 stores for Walmart Canada
- Managed all day to day projects for the partner from item set up issues to store service escalations
- Created labor plan to support sales growth and make recommendations on visit cadence changes where needed to support sales peaks and new program launches
- Collaborated with various teams to develop internal processes to ensure stores got product, marketing and fixtures when needed in the most efficient manner possible
- Developed relationships with merchants and store operations to help streamline communications within Walmart on product refreshes or changes to the Claire's program
- Provided leadership for continual management and employee training initiatives.
Business Finance Manager - CPG
Claires Stores Inc
11.2020 - 01.2022
- Provided guidance and analytics to support key decision making initiatives and served as the go-to for all financial projects related to the CPG team who grew from a $33M sales plan to over $60M in 2021
- Developed weekly reporting on business trends and variance of financial results and key performance indicators for the CPG team
- Lead annual planning process and periodic projection updates for the CPG team
- Supported the Accounting department during month and quarter end close to ensure data accuracy
- Maintained continuous process improvement and standardization within the CPG team
Operations Analyst
Redbox
06.2018 - 10.2020
- Developed and maintained metrics and KPIs for remote Field Operations team consisting of over 1,000+ Field Reps, Supervisors and Regional Managers
- Provided monthly performance updates to Senior Leadership with respect to the 1-2 million discs delivered into the network of over 40,000 kiosks weekly
- Reduced overall operational costs by collaborating with Director of Operations to lower contractor usage by $600K+ each year for 2 years in the role
- Created processes to aide Field Teams meet targeted performance goals
- Supported Third Party lines of businesses (EcoATM, Amazon Locker) with onboarding and weekly reporting as well as monthly invoicing
- Mentored fellow analysts to improve their knowledge of the business or processes
- Led weekly brainstorming sessions and provided feedback on projects
- Helped patients complete range of motion exercises to prevent loss of function during care.
Senior Analyst - Route Optimization
Redbox
03.2015 - 05.2018
- Optimized warehouse network to maximize supply chain efficiency and drive cost per kiosk down boasting a savings of over $300K in just over a year
- Evaluated effectiveness of route plans through ongoing analysis and communication with the field for about 10,000 kiosks
- Trained, guided and supported new and existing members of the team
- Executed alternative work schedules and drove incremental kiosks serviced
- Provided various what-if scenarios to Operations Directors/Sales to plan future operational projects and headcount planning
Route Optimization Analyst
Redbox
03.2012 - 02.2015
- Organized and implemented routing software optimizing routes across 25 regions in the US as well as Canada
- Provided weekly routing to assigned regions to efficiently cover kiosks for PTO/other market initiatives
- Recommended field staffing levels and locations to align with rapidly growing kiosk network
- Generated reports detailing findings and recommendations.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
Master Production Scheduler
Preferred Meal Systems
09.2010 - 02.2012
- Managed product flow from multiple sources to ensure DRP requirements were met for multiple distribution centers
- Supported customer requirements ($4million+ monthly) with fulfillment of finished goods
- Lead new product initiatives from the development phase to the execution phase
- Served as the Supply Chain Lead for the APS Implementation (Planet Together APS Software)
- Developed KPI's published to the Senior Management team and prepared monthly updates for Operations planning meetings
- Managed changes in demand effectively, adjusting schedules as needed to accommodate fluctuations without compromising deadlines or quality standards.
Logistics Analyst
Preferred Meal Systems
06.2006 - 08.2010
- Sole analytical support person for the Sr Director of Logistics as well as the General Managers at each of the 14 Distribution Centers
- Successfully co-led routing software implementation
- Reduced truck fleet by over 10% thus saving the Company over $900,000 annually by redeploying assets throughout the US
- Implemented a Fleet Management program through Enterprise FM for Company Vehicle acquisitions, fuel purchase monitoring as well as quarterly maintenance reviews to save time internally as well as gain valuable data on the fleet usage
Education
Lean six sigma - White Belt Certification
American Strategic Management Institute
Virginia Beach, VA05.2010
BBA - Human Resource Management & Marketing
Loyola University Chicago
Chicago05.2006
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Process Improvement
- Team Leadership
- P&L Management
- Cost analysis and savings
Certification
Lean Six Sigma, White Belt
Timeline
Director of Operations, CPG
Claires Stores Inc
06.2024 - Current
Manager, Labor Planning & Analytics
Claires Stores Inc
10.2023 - 06.2024
Senior Operations Manager
Claires Stores Inc
02.2022 - 10.2023
Business Finance Manager - CPG
Claires Stores Inc
11.2020 - 01.2022
Operations Analyst
Redbox
06.2018 - 10.2020
Senior Analyst - Route Optimization
Redbox
03.2015 - 05.2018
Route Optimization Analyst
Redbox
03.2012 - 02.2015
Master Production Scheduler
Preferred Meal Systems
09.2010 - 02.2012
Logistics Analyst
Preferred Meal Systems
06.2006 - 08.2010
Lean six sigma - White Belt Certification
American Strategic Management Institute
BBA - Human Resource Management & Marketing
Loyola University Chicago