Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jackie Bogart

Turbotville,PA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated Customer Service Representative with extensive experience in the banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated head teller talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 10 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.

Overview

13
13
years of professional experience

Work History

Operations Specialist

Susquehanna Community Bank
West Milton, PA
01.2023 - Current
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
  • Identified internal problems and recommended solutions to upper management.
  • Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
  • Performed quality assurance checks on products before they were shipped out to customers.
  • Organized and maintained records of daily transactions and other operational data.
  • Ensured that all safety protocols were followed during day-to-day operations.
  • Assisted management in making important decisions by collecting, organizing, and modeling data.
  • Handled customer inquiries and resolved issues to maintain satisfaction.
  • Answered work phones and routed correspondence to correct parties.
  • Worked with users and support teams to troubleshoot reported problems.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Answered phones and routed voicemails to respective employees.

Customer Service Specialist

Susquehanna Community Bank
Mifflinburg, PA
02.2014 - 01.2023
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Recommended improvements to products and services to mitigate complaints.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Set up and activated customer accounts.
  • Trained new employees on procedures and policies to maximize team performance.

Cashier

Lingles
Watsontown , PA
01.2012 - 01.2016
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.

Education

High School Diploma -

Warrior Run High School
Turbotville, PA

Skills

  • Customer relations
  • Problem Resolution
  • Schedule mastery
  • Customer Service
  • Shipping and receiving understanding
  • Inbound and Outbound Calling
  • Product organization
  • Problem-solving abilities

Accomplishments

  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Promoted to Customer Service Specialist due to being the back up head teller for 5 years and doing most head teller duties.

Timeline

Operations Specialist

Susquehanna Community Bank
01.2023 - Current

Customer Service Specialist

Susquehanna Community Bank
02.2014 - 01.2023

Cashier

Lingles
01.2012 - 01.2016

High School Diploma -

Warrior Run High School

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Jackie Bogart