Jackie Boles

• Greet and assist every customer in a professional manner

• Process loan applications to determine customer eligibility

• Educate customers on all product offerings including loan options and insurance products

• Work with past due customers to bring their account current through collections calls

• Conduct solicitation calls to generate new business

• Assist the Branch Manager in all aspects of branch operations and serves as a backup manager when needed.

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Making sure everything is complete from the application process to funding the loan per all policies and procedures.
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• Trained and developed new team members in alignment with branch service standards and objectives.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Developed and managed employee schedules, balancing individual requests and requirements with business needs.
• Demonstrated knowledge of branch financial products, loans and lines of credit.
• Supervised team of 2 branch employees and made recommendations regarding performance evaluations.
• Reviewed credit applications for risk factors and credit worthiness.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Managed multiple tasks and met time-sensitive deadlines.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Answered central telephone system and directed calls accordingly.
• Handled assignments independently with good judgement and critical thinking skills.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Worked collection calls for past due accounts on a daily basis.

• Inspected incoming and outgoing materials for accuracy and quality.
• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Performed visual inspections and non-destructive tests where appropriate.
• Collaborated with production staff to establish and meet quality standards
• Identified and documented quality discrepancies for management to develop resolutions.
• Completed precise measurements using special tools.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Trained new hire employees and existing employees on the process of completing their job to the highest of standards.
• Worked with quality engineers on updated job instructions in a timely manner.
• Helped the quality management team with the TS audits so we can pass all auditing performances within the company.