JACKIE BOYD
Summary
Experienced and dedicated warehouse professional with a proven track record of leadership and team management. Successfully optimizes warehouse operations, ensures safety compliance, and enhances productivity through effective team coordination. Skilled in training and mentoring staff, implementing process improvements, and maintaining high standards of inventory control. Possesses strong problem-solving abilities and excellent communication skills, committed to meeting organizational goals and fostering a collaborative work environment. Seeking a Team Lead position to leverage expertise in driving operational efficiency and achieving team success.
Overview
22
22
years of professional experience
Work History
Warehouse Supervisor
CEVA Logistics Inc.
08.2023 - 01.2024
- Led a team of 15+ warehouse associates, increasing productivity by 25% through streamlined workflows, enhanced staff training, and implementation of cross-training.
- Implemented inventory control measures and process improvements that reduced material waste by 18% and decreased shipping errors by 22%, saving the company approximately $20,000 annually.
- Championed a safety initiative that reduced workplace incidents.
Customer Advocate II
Graphic Packaging International
11.2021 - 02.2023
- Managed an average of 200+ customer orders monthly, achieving a 98% on-time delivery rate by proactively tracking production timelines, and collaborating with cross-functional teams to meet customer expectation.
- Delivered prompt issue resolution by addressing customer inquires and escalations within 24 hours, contributing to a 20% increase in customer satisfaction scores and reducing repeat service issues by 15%.
- Improved order accuracy by 25% by refining EDI order entry procedures and implementing quality control checkpoints, resulting in fewer order discrepancies and stronger client retention.
- Played a key role in onboarding and mentoring new team members.
Franchise Owner/Operator
Your Full Circle Cleaning Service & More, LLC
02.2019 - 01.2021
- Achieved 100% client retention while increasing business revenue by 62% during sthe pandemic by expanding service offerings to include specialized disinfection services, securing new contracts with essential businesses.
- Implemented enhanced cleaning protocols aligned with CDC guidelines, including electrostatic disinfecting and high-toughpoint sanitation, contributing to a safer environment and helping clients reduce the spread of COVID-19.
International Account Representative
Novagard Solutions
02.2019 - 08.2020
- Managed a global portfolio of key accounts increasing international sales revenues by 28% through proactive client relationship management and cross-selling silicone and crease solutions.
- Streamlined order management processes, reducing order discrepancies by 30% by implementing a standardized order verification system and improving coordination between sales and logistics teams.
- Achieved a 95% customer retention rate by providing personalized service, technical product guidance, and rapid response to international client inquires, leading to stronger long-term partnerships.
Project Manager
L B Construction, LLC
07.2017 - 01.2019
- Successfully managed multiple construction projects valued over $1M, completing 95% on or ahead of schedule by implementing detailed project timelines, progress tacking, and proactive risk mitigation strategies.
- Reduced project costs by 18% through efficient resource allocation, vendor negotiations, and implementing cost-saving measures without compromising quality or safety standards.
Customer Relations Manager
Thelamco, Inc.
10.2010 - 11.2015
- Maintained a 90% customer retention rate over a 12-month period by implementing a proactive client follow-up strategy and personalized service plans.
- Increased repeat orders by 15% through cross-selling specialized laminating solutions tailored to industry-specific needs.
- Achieved a 98% on-time delivery rate by improving coordination between production and logistics, ensuring timely fulfillment orders.
- Improved customer satisfaction scores by 20% based on quarterly feedback surveys, wit's enhanced product quality communication and faster issue resolution.
Project Manager
Whirlpool Corporation World Headquarters
09.2001 - 10.2008
- Identified $100K in cost savings and reduced project cycle times by 20% through data analysis on 10 key projects.
- Led process improvement initiatives, cutting operational costs by $250K with strategic project planning.
- Delivered corporate training across multiple divisions, achieving a 95% satisfaction rate and supporting corporate-wide initiatives.
Education
Master of Science - Business And Organization Coaching
Grand Canyon University
Phoenix, AZMPA -
Western Michigan University
Bachelor of Science - Organizational Management
Bethel University
Mishawaka, IN05.2010
Andrews University
12.2000
Skills
- Project Management & Quality Management: Proficient in managing projects from inception to completion while adhering to quality standards such as ISO and QS
- Microsoft Office Suite: Advanced skills in Word, Excel, PowerPoint, and Windows
- Data Management & Operational Support: Expertise in data management, ERP systems, and operational support
- Inventory Management & Logistics: Experience in inventory management, WMS systems, and logistics
- B2B & SaaS: Industry experience in B2B environments and SaaS platforms
- Salesforce & SAP: Proficient in CRM systems including Salesforce and SAP
- SEO & Innovation: Knowledgeable in SEO practices and driving innovation within organizations
- Facilitation Tools & Techniques: Trained in various facilitation tools and techniques for effective team management and training
- Supervisory Experience
- Warehouse Operations
- Critical Thinking
- Continuous Improvement
Timeline
Warehouse Supervisor
CEVA Logistics Inc.
08.2023 - 01.2024
Customer Advocate II
Graphic Packaging International
11.2021 - 02.2023
Franchise Owner/Operator
Your Full Circle Cleaning Service & More, LLC
02.2019 - 01.2021
International Account Representative
Novagard Solutions
02.2019 - 08.2020
Project Manager
L B Construction, LLC
07.2017 - 01.2019
Customer Relations Manager
Thelamco, Inc.
10.2010 - 11.2015
Project Manager
Whirlpool Corporation World Headquarters
09.2001 - 10.2008
Master of Science - Business And Organization Coaching
Grand Canyon University
MPA -
Western Michigan University
Bachelor of Science - Organizational Management
Bethel University
Andrews University
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