Jacquelyn Buhl
1253 Southfield Drive, Menasha
Summary
Motivated Quadrant Property Manager possessing excellent vendor relationship and inter-team skills. Well-versed in excellent customer service, logistics, and task completion. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities.
Overview
19
19
years of professional experience
Work History
Bookseller- Manager
The Book Store
07.2024 - Current
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Determine store inventory level and perform buy backs for used inventory .
Quadrant Property Manager
Lexington Management
04.2023 - Current
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Met with prospective tenants to show property and assess applications or sign leases.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Exercised direct supervision over property staff.
- Updated tenant and unit information to keep current in housing database.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed and oversaw operations, maintenance and administration of properties.
Operations Specialist
Lexington Management
10.2021 - Current
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Managed scheduling, training and inventory control.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Customer Care Specialist
Sure-Dry Basement Systems
03.2021 - 10.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Kept customer and system account information accurate and current to support timely resolutions for all concerns.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Scheduled new and existing customers as walk-ins or by phone.
Product Support Specialist
J. J. Keller & Associates Inc.
07.2015 - 02.2021
- Responded to support tickets within 24 hours to improve customer service.
- Provided troubleshooting for multiple J.J. Keller websites.
- Researched, documented and escalated support cases as needed.
- Assisted end-users with software troubleshooting to determine causes of system malfunction.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Operations Manager
Guitar Center Inc.
06.2006 - 05.2015
- Recruited, hired and trained crew members on application of projects and customer service.
- Directed day-to-day operations to achieve short-term and long-term strategies for business and profitability purposes.
- Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
- Delivered positive customer experiences by focusing on quality, communication, and consistent procedures.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Education
Film
University Of Wisconsin- Milwaukee
Milwaukee, WISkills
- Exceptional customer service skills
- Valuable technical support experience amongst variety of products
- Efficient computer navigation skills
- Detail-oriented
- Team-centered
- Administrative support
- Inventory Management
- Appointment scheduling
- Multi-unit operations management
- Issue researching and resolution
Timeline
Bookseller- Manager
The Book Store
07.2024 - Current
Quadrant Property Manager
Lexington Management
04.2023 - Current
Operations Specialist
Lexington Management
10.2021 - Current
Customer Care Specialist
Sure-Dry Basement Systems
03.2021 - 10.2021
Product Support Specialist
J. J. Keller & Associates Inc.
07.2015 - 02.2021
Operations Manager
Guitar Center Inc.
06.2006 - 05.2015
Film
University Of Wisconsin- Milwaukee
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