Adrian Serna
Augusta,MI
Overview
4
4
years of professional experience
Work History
Shift Leader
Marcos PIZZA
09.2024 - 01.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Overnight Stocker
Walmart
06.2023 - 01.2024
Crew Trainer
Wendys Fast Food
03.2021 - 08.2021
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Produce Associate
Walmart
08.2020 - 02.2021
Education
High School Diploma -
Stone Ridge Academy
Upland, CASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Training assistance
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Team supervision
- Goal setting and tracking
- Staff training and development
- Assigning work
- Inventory counts
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
Marcos PIZZA
09.2024 - 01.2025
Overnight Stocker
Walmart
06.2023 - 01.2024
Crew Trainer
Wendys Fast Food
03.2021 - 08.2021
Produce Associate
Walmart
08.2020 - 02.2021
High School Diploma -
Stone Ridge Academy