Summary
Work History
Education
Skills
Timeline
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Jackie Burnett

Douglasville,GA

Summary

Dynamic and dedicated professional with extensive experience in high-volume service environments, notably at Budd Bay Cafe. Proven ability to enhance customer satisfaction through strong multitasking and effective communication. Recognized for training teams and building loyal clientele, ensuring compliance with hygiene standards while delivering exceptional service.

Work History

Bartender

High Noon Brunchery
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Server

Bernie’s Social Bar
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Server

Muss and Turners
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Improved dining experience by providing prompt, attentive service to guests.

Server Manager

Budd Bay Cafe
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
  • Enforced compliance with uniform and personal presentation standards.
  • Improved server uptime by systematically upgrading hardware components and implementing redundancy protocols.

Education

Diploma -

Shelton High School
Shelton, WA
06.1995

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Payment processing
  • Cash register operation
  • Memory retention

Timeline

Bartender

High Noon Brunchery

Server

Bernie’s Social Bar

Server

Muss and Turners

Server Manager

Budd Bay Cafe

Diploma -

Shelton High School
Jackie Burnett