Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Castrillo

Hollywood,FL

Summary

Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

15
15
years of professional experience

Work History

Server

The Pelican Grand Beach Resort
02.2023 - Current
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supported needs of 8- person wait staff who attended to specific needs of countless customers daily for busy restaurant with social relevancy and intentionality.

Server

Yard House
12.2021 - 12.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

Flanigan's, Bar and Grill
06.2015 - 01.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Server

Salvo's Seafood Restaurant & Market
01.2009 - 01.2014
  • Attend many guests at a time in fast paced environment
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Handled alcoholic beverages
  • Made sure restaurant maintained very clean
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.

Education

High School Diploma -

Belle Chasse
Belle Chasse, LA
05.2010

Skills

  • Team Player
  • Ability to Lift 60 Pounds
  • Safe Food Handling
  • Sales Techniques
  • Wine Pairings
  • Hospitality Service Expertise
  • Cool Under Pressure
  • High-Energy and Stamina
  • Menu Memorization and Presentation
  • Order Accuracy and Delivery

Timeline

Server

The Pelican Grand Beach Resort
02.2023 - Current

Server

Yard House
12.2021 - 12.2022

Server

Flanigan's, Bar and Grill
06.2015 - 01.2021

Server

Salvo's Seafood Restaurant & Market
01.2009 - 01.2014

High School Diploma -

Belle Chasse

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Jacqueline Castrillo