Jackie Chase
Clinton,Louisiana
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
24
24
years of professional experience
Work History
Administrative Clerk
RKM Primary Care
Clinton, LA
08.2021 - 07.2025
- Maintained accurate patient records using electronic health record systems.
- Answered phone to take messages or redirect calls to colleagues.
- Performed data entry duties to update client information in databases.
- Provided administrative support to the executive team.
- Provided assistance to other departments when needed.
- Processed invoices and verified accuracy of financial documents daily.
- Assisted with monthly reconciliations of accounts and bank statements.
- Processed invoices, payments, and statements in a timely manner.
- Processed both outgoing and incoming payments and invoices.
911 Emergency Dispatcher
East Feliciana Parish 911 Communications District
Clinton, LA
08.2012 - 11.2018
- Received emergency calls and gathered critical information for response teams.
- Prioritized emergencies based on severity and dispatched appropriate units promptly.
- Operated multi-line phone systems and radio communications to coordinate responses.
- Provided clear instructions to callers during crisis situations to ensure safety.
- Collaborated with law enforcement, fire departments, and medical services for efficient operations.
- Monitored radio traffic and operated computer-aided dispatch systems effectively.
- Trained new dispatchers on protocols, procedures, and system operations for efficiency.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
911 Emergency Dispatcher Shift Supervisor
West Feliciana Parish Sheriff’s Department
Saint Francisville, LA
09.2007 - 08.2012
- Assessed training needs through surveys and interviews with employees.
- Developed training programs to enhance employee skills and knowledge.
- Provided ongoing support and coaching to trainees during skill development.
- Coordinated responses with law enforcement and emergency medical services.
- Provided accurate information to callers while assessing their needs quickly.
- Assisted in training new dispatchers on protocols and software systems.
- Ensured compliance with local regulations and agency policies during operations.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
911 Dispatcher
East Feliciana Parish Sheriff’s Department
Clinton, LA
07.2005 - 08.2007
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Gathered critical information from callers to assess situations.
- Coordinated response efforts with police, fire, and medical services.
- Monitored multiple communication channels for incoming emergencies.
- Provided calm guidance to distressed callers during emergencies.
Administrative Assistant
Dixon Correctional Institute
Jackson, LA
05.2001 - 07.2005
- Supported office operations by coordinating schedules and meetings for senior management.
- Organized files and documents, maintaining an efficient electronic filing system.
- Assisted in preparing reports and presentations for internal and external meetings.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Facilitated communication between different departments within the organization.
Education
High School Diploma -
Silliman
Clinton, LA05-2001
Some College (No Degree) - Criminal Justice
Baton Rouge Community College
Baton Rouge, LASkills
- Data entry
- Effective communication
- Attention to detail
- Client relationship management
- Problem solving
- Team collaboration
Timeline
Administrative Clerk
RKM Primary Care
08.2021 - 07.2025
911 Emergency Dispatcher
East Feliciana Parish 911 Communications District
08.2012 - 11.2018
911 Emergency Dispatcher Shift Supervisor
West Feliciana Parish Sheriff’s Department
09.2007 - 08.2012
911 Dispatcher
East Feliciana Parish Sheriff’s Department
07.2005 - 08.2007
Administrative Assistant
Dixon Correctional Institute
05.2001 - 07.2005
High School Diploma -
Silliman
Some College (No Degree) - Criminal Justice
Baton Rouge Community College
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