Jackie Chavez
Goodyear,AZ
Summary
With a proven track record at Circle K, I excel in POS system proficiency and team leadership, enhancing customer satisfaction and streamlining operations. My adeptness in training and mentoring has significantly reduced cashier errors, contributing to a notable increase in store efficiency and profitability.
Professional retail worker with hands-on experience in managing transactions, overseeing team performance, and ensuring optimal customer satisfaction. Strong focus on team collaboration and adaptability to changing needs. Skilled in cash handling, inventory management, and conflict resolution. Known for reliability and results-driven approach.
Knowledgeable [Desired Position] with solid background in retail operations and customer service management. Successfully led cashier teams, enhancing transaction efficiency and customer satisfaction. Demonstrated proficiency in handling cash, training staff, and resolving customer issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Cashier
Circle K
07.2022 - 08.2023
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Educated employees on register use, merchandising, and customer service.
- Reduced cashier errors by implementing thorough training programs for new employees.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
- Collaborated with management to develop strategies for improving overall store performance and profitability.
- Maintained stock to meet expected customer demand.
- Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
- Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
- Contributed to team success by consistently meeting or exceeding sales targets set by management.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Implemented inventory control measures to minimize stock discrepancies and maintain accurate records.
- Maximized employee productivity through effective scheduling and workload distribution, reducing stress among staff members.
- Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
- Handled complex returns or exchanges swiftly, streamlining processes that ensured minimal disruption to customers'' shopping experiences.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Monitored areas for security issues and safety hazards.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Call Agent
Iconic Results
08.2015 - 06.2021
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Streamlined processes for improved efficiency, leading to shorter wait times for customers.
- Provided constructive feedback during regular team meetings, helping drive continuous improvement within the department.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Retained customers by providing exceptional service, preventing potential cancellations or account closures.
- Boosted sales by offering tailored recommendations based on customer needs and preferences.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
- Continuously expanded product knowledge through training sessions and self-directed learning efforts.
- Streamlined call handling procedures to minimize customer wait times and optimize service quality.
- Boosted customer retention rates through attentive service and deep understanding of customer needs.
- Contributed to significant reduction in customer complaints by implementing effective conflict resolution strategies.
- Established reputation for patience and empathy, even during challenging customer interactions.
- Delivered personalized service to customers, building strong relationships and fostering loyalty to brand.
- Adapted quickly to new software updates and technologies to remain efficient in handling customer queries.
- Reduced average call duration by implementing more efficient problem-solving techniques, benefiting both company and customers.
- Enhanced customer experience by providing detailed product information and resolving inquiries efficiently.
- Maintained up-to-date knowledge of products and services, which facilitated accurate and helpful customer interactions.
- Placed orders, located products and services and troubleshot issues to meet customer needs.
- Connected callers with appropriate professional, department, or business.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Received incoming calls and paged individuals and departments over PA system.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Monitored call volume, call length and other related metrics and consistently met objectives.
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
- Assisted in developing customer feedback system that led to improved service offerings.
Education
No Degree - Computer Applications Development
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ10-2013
GED -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ06-2012
Skills
- Training and coaching
- Training and mentoring
- Customer Assistance
- Point of sale operation
- Cashier training
- Cash Handling
- Workplace Safety
- Issue Resolution
- Dependability
- Cash Drawer Reconciliation
- Upselling strategies
- Workflow Coordination
- Tactfulness
- Store Policies Enforcement
- Schedule Coordination
- Visual Merchandising
- Opening and closing procedures
- Staff Training
- Sales expertise
- Employee Scheduling
- Cash handling expertise
- Cash Register Maintenance
- POS System proficiency
- POS System Operation
- Staff Mentoring
- Deposit Preparation
- Hospitality and accommodation
- Accountability
- Credit and cash transactions
- Collaboration
- Positive Attitude
- Team Leadership
- Customer Service
- Adaptability and Dependability
- Transaction Approvals
- Store Opening and Closing
- Flexible Schedule
- Policy Enforcement
- Punctual and Reliable
- Heavy Lifting
- POS System
- Product restocking
- Cash Register Operation
- New Hire Training
- Online Order Picking
- Loss Prevention
- Cycle Counts
- Money Handling
- Team Management
- Merchandise Stocking
- Coaching and Mentoring
- POS Systems
- Fraud prevention
- Retail Merchandising
- Merchandise zoning
- Safety rules
- Merchandising guidelines
- Procedure Enforcement
- Report Generation
- Reliable and Responsible
- Problem-Solving
- Product Knowledge
- Coin and Currency Counting
- Customer Relations
- Customer Transactions
- Cooperative Attitude
- Microsoft Office
- Merchandise Restocking
- Till Counting
- Drawer management
- Total Sales Reconciliation
- Relationship Building
- Purchase assistance
- Order Taking
- Team Collaboration
- Liquor Law Compliance
- Retail Operations
- Inventory Management
- Payment Processing
- Liquor regulations and compliance
- Work Task Prioritization
- Cash register systems
- Cash Drawer Balancing
- Transaction Balance Sheets
- Product Location
- Accounting Software
- Shipment Procedures
- Refunds and exchanges
- Call Response and Transfer
- Credits and Refunds
- Total Payment Calculation
- Payment Collection
- Currency counting
- Price Identification
- Creative Thinking
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50 staff members.
- Achieved positive results through effectively helping with anything that needed done.
Certification
- Certified Sales Associate (CSA) - Retail Education Association.
- These credentials, while not exclusively designed for cashiers, can enhance a cashier's skill set, making them more effective in their roles and potentially opening up opportunities for advancement within retail or customer service sectors.
- Food Handler Certification (FHC) - State or County Health Departments.
- Responsible Alcohol Seller Training (RAST) - Various State Agencies or Approved Providers.
- For the occupation of Cashiers, there are not typically 30 distinct professional credentials sought after by employers due to the nature of the job being entry-level and often requiring minimal formal education or training prior to employment. However, I can provide a list of relevant certifications and trainings that could be beneficial for individuals in cashier roles or those looking to enhance their employability and skill sets within similar retail or customer service positions, .
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
- Tobacco Seller's License - Various State Agencies.
Languages
English
Full Professional
Timeline
Lead Cashier
Circle K
07.2022 - 08.2023
Call Agent
Iconic Results
08.2015 - 06.2021
- Certified Sales Associate (CSA) - Retail Education Association.
- These credentials, while not exclusively designed for cashiers, can enhance a cashier's skill set, making them more effective in their roles and potentially opening up opportunities for advancement within retail or customer service sectors.
- Food Handler Certification (FHC) - State or County Health Departments.
- Responsible Alcohol Seller Training (RAST) - Various State Agencies or Approved Providers.
- For the occupation of Cashiers, there are not typically 30 distinct professional credentials sought after by employers due to the nature of the job being entry-level and often requiring minimal formal education or training prior to employment. However, I can provide a list of relevant certifications and trainings that could be beneficial for individuals in cashier roles or those looking to enhance their employability and skill sets within similar retail or customer service positions, .
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
- Tobacco Seller's License - Various State Agencies.
No Degree - Computer Applications Development
Maricopa Community Colleges, Rio Salado Community College
GED -
Maricopa Community Colleges, Rio Salado Community College
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