Jackie Chavez
Freedom,CA
Summary
Authorized to work in the US for any employer Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members, and supervisors.
Overview
6
6
years of professional experience
Work History
Payroll Administrator
Lakeside Organic Gardens
Watsonville, CA
07.2024 - Current
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
- Conducted audits to ensure accuracy of payroll data.
- Provided information by answering employee questions about payroll-related matters.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Tracked and processed employee vacation, sick leave, and other time off requests.
- Famous software.
- Add New/Rehire Employees on CloudPunch.
- Process weekly payroll.
- Harvest Sheets.
- Pay taxes.
- Child support.
Pro Account Sales Associate
The Home Depot Inc
Soquel, CA
03.2023 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Bookkeeper
The Home Depot Inc
Soquel, CA
06.2022 - Current
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Documented transaction details to track and manage financial data.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Head Cashier
The Home Depot Inc
Soquel, CA
11.2021 - Current
- Trained new team members in cash register operation, stock procedures and customer services.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- My role as being part of the managing team is to provide further assistance & give improvement feedback.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Scanned items and checked pricing on cash register for accuracy.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Greeted customers promptly and responded to questions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Built and maintained productive relationships with employees.
- Offered customers carry-out service at completion of transaction.
Office Clerk
Lake Flower Shippers
Watsonville, CA
06.2021 - 02.2022
- I used to make waybills for Prime, Armellini, Florida Beauty, and Airlines such as Alaska, Delta, and Southwest
- Kept office records organized and supplies well-stocked for optimal team performance.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Contacted customers regarding account updates and potential problems.
- Answered phone calls and welcomed visitors to office.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Courtesy Clerk
Safeway
Freedom, CA
06.2019 - 06.2021
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Assisted with price checks, go-backs, and replenishing supplies.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Took unwanted items from checkout to proper location.
- Directed customers to product locations throughout store to help find requested items.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Aptos High School
Aptos06.2021
Skills
- Cash Handling
- Cashiering
- Cleaning Experience
- Computer Skills
- Customer Service
- Organizational Skills
- Spanish
- Typing
- English
- Microsoft Word
- Time Management
- Sales
- Office experience (1 year)
- Communication Skills
- Microsoft Excel
- Google Docs
- Front desk
- Bilingual
- Basic math
- Multi-line phone systems
- Filing
- Assessments
- Numerical reasoning skills — Highly Proficient
- Order Processing
- POS System Operation
- Sales Goals Attainment
- Problem-Solving
- Verbal and Written Communication
- Teamwork and Collaboration
- Quickly and accurately performing basic mathematical operations, recognizing numerical sequences,
- And interpreting graphs
- Full results: Highly Proficient
- Customer service fit — Proficient
- Measures the traits that are important for success for customer service roles
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
Languages
- Spanish - Expert
- English - Expert
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Payroll Administrator
Lakeside Organic Gardens
07.2024 - Current
Pro Account Sales Associate
The Home Depot Inc
03.2023 - Current
Bookkeeper
The Home Depot Inc
06.2022 - Current
Head Cashier
The Home Depot Inc
11.2021 - Current
Office Clerk
Lake Flower Shippers
06.2021 - 02.2022
Courtesy Clerk
Safeway
06.2019 - 06.2021
High School Diploma -
Aptos High School