Jackie Clark
Aberdeen,NC
Summary
To work for a company with your professionalism that specializes in developing skilled employees to propel in the service of excellence with my high-analytical and quality in my position of maintaining medical charts on a day to day challenges. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
43
43
years of professional experience
Work History
EMR System Analyst [Team Lead]
First Health of the Carolinas
Pinehurst, NC
11.2020 - Current
- Maintained oversight of workflow and productivity during shift
- Receive, verify, compile, process and file documents and render basic decision according to procedures to assure an accurate and complete patient record in a timely manner
- Release health information and made judgements according to procedures, legal and regulatory guidelines to assure continuity of health care
- Identified, analyzed and resolved Electronic Medical Record [EMR] upload, distribution and/or performance issues arising with the EMR
- Maintained compliance with all entities [including HIPAA] rules and regulation regarding the confidentiality of patient's information and medical records
- Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality.
EMR Specialist Analyst
FirstHealth Moore Regional Hospital
Pinehurst, NC
08.1999 - Current
- Maintained oversight of workflow and productivity during shift
- Receive, verify, compile, process and file documents and render basic decision according to procedures to assure an accurate and complete patient record in a timely manner
- Release health information and made judgements according to procedures, legal and regulatory guidelines to assure continuity of health care
- Identified, analyzed and resolved Electronic Medical Record [EMR] upload, distribution and/or performance issues arising with the EMR
- Maintained compliance with all entities [including HIPAA] rules and regulation regarding the confidentiality of patient's information and medical records
- Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality.
EMR Indexer
First Health of the Carolinas
Pinehurst, NC
08.1999 - 11.2020
- Assisted with prepping and scanning of Impatient, Outpatient, Observation and Emergency Services medical records
- Maintained positive working relationship with internal sections as necessary during the medical record completion process
- Responsible for processing of all patient records, filing, scanning, and indexing of records and loose sheets, as well as the retrieval of medical records
- Released health information and made judgements according to procedures, legal and regulatory guidelines to assure continuity of health care
- Provided, delivered, and retrieved imaged hard copies or original medical records to providers for completion of deficiencies
- Maintained compliance with all entities (including HIPAA) rules and regulations regarding the confidentiality of patient's information and medical records
- Work corrections, Answer incoming calls, conference calls, fax, in ROI when needed.
Certified Hostess Cashier
Shoney's Restaurant
Aberdeen, NC
03.2001 - 06.2003
- Provided top-notch customer service through greeting and seating of customers
- Efficiently processed customer payments
- Trained and mentored new cashiers, ensured accurate restocking and maintained balanced register drawers. Provided assistance to waitresses as required.
Trainee in Weaving Dept.
Springs Mill
Biscoe, NC
10.1998 - 12.1998
- Inspected materials for any signs of rejection and performed necessary hole repairs
- Ensured continuous machine operation by rethreading knots in thread.
Customer Service Supervisor
Big Lots Consolidate Store
Rockingham, NC
01.1998 - 10.1998
- Ensured smooth functioning of operations in the role of a supervisor at Big Lots.
- Maintained efficiency in a rapid-paced store environment
- Supported the cashier team by providing guidance and resources for effective cashiers training
- Performed various duties including processing refunds, exchanges, returns, and accurately counting cash in the cashier drawer.
Receptionist
Mega Force Temporary Service
Rockingham , NC
06.1989 - 01.1998
- Primary Responsibilities: Doctor's Office
- Handled a range of administrative tasks such as pulling medical records charts, scheduling patient appointments, answering phones, and sending faxes.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Office Data Entry Clerk
Rockingham Speedway
Rockingham, NC
10.1990 - 05.1991
- Entered seasonal seating data into Rockingham Speedway's data systems for members
- Reviewed documents for accuracy and completeness of data entry.
Secretary/Receptionist
AT&T Communication
Syracuse, NY
07.1981 - 11.1988
- Performed a variety of tasks in a fast-paced environment including managing PBX system, coordinating appointments, setting up conference calls, organizing conference rooms, completing clerical duties such as typing memos, faxing, and copying
- Provided administrative support to the office manager and other staff members.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Assisted with special projects or tasks related to departmental functions upon request.
Education
Certificate - Basic Computer Skills
FirstHealth Corporate University
04.2000
Diploma - General Studies
Bryant and Stratton
05.1984
Diploma -
Richmond Senior High School
01.1976
Skills
- Workflow Analysis
- Regulatory Compliance
- Corrective Action Planning
- Policy improvements
Timeline
EMR System Analyst [Team Lead]
First Health of the Carolinas
11.2020 - Current
Certified Hostess Cashier
Shoney's Restaurant
03.2001 - 06.2003
EMR Specialist Analyst
FirstHealth Moore Regional Hospital
08.1999 - Current
EMR Indexer
First Health of the Carolinas
08.1999 - 11.2020
Trainee in Weaving Dept.
Springs Mill
10.1998 - 12.1998
Customer Service Supervisor
Big Lots Consolidate Store
01.1998 - 10.1998
Office Data Entry Clerk
Rockingham Speedway
10.1990 - 05.1991
Receptionist
Mega Force Temporary Service
06.1989 - 01.1998
Secretary/Receptionist
AT&T Communication
07.1981 - 11.1988
Certificate - Basic Computer Skills
FirstHealth Corporate University
Diploma - General Studies
Bryant and Stratton
Diploma -
Richmond Senior High School
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