Jackie Clerk
El Mirage,Arizona
Summary
Dynamic healthcare professional with extensive experience as a medical assistant, complemented by a customer service-oriented approach and a strong focus on health management. Demonstrates exceptional interpersonal, multitasking, and problem-solving abilities, thriving in both independent and collaborative environments with minimal supervision. Proficient in Electronic Medical Records systems such as Epic and eClinicalWorks, bringing cross-functional expertise in patient safety, customer service, and training and development to enhance operational efficiency. Committed to delivering high-quality care and fostering positive patient experiences through effective communication and teamwork.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Center Manager
Lincare
12.2024 - Current
- Developed business management goals and objectives to drive growth and profitability.
- Led and motivated teams to achieve operational efficiency and high performance.
- Adapted quickly to changes in the healthcare marketplace to maintain competitiveness.
- Created and implemented business plans and best practices to meet organizational goals.
- Oversaw fiscal operations, ensuring financial health and sustainability.
- Evaluated and supervised employee performance, providing feedback and development opportunities.
- Recruited, staffed, and trained new team members to enhance workforce capability.
- Built strong relationships with referral sources and provided exceptional patient care.
- Managed inventory and procurement of necessary equipment to ensure operational readiness.
- Promoted products and services to enhance patient outcomes and satisfaction.
- Ensured strict adherence to employee safety and compliance programs.
Lead Medical Assistant, Pulmonary
Sunrise Medical Center
03.2018 - 12.2024
- Provide new hires with training and mentoring to ensure a seamless onboarding process and adherence to clinic standards. Create training materials and hold seminars to raise staff knowledge and competency levels.
- Organize inventory by placing orders for medical office supplies and keeping track of stock levels. This will reduce costs and increase productivity.
- To improve communication and patient satisfaction, cultivate and preserve strong connections with a variety of providers and patients.
- Ensuring compliance with healthcare rules requires keeping accurate records of patient care, duties completed, and effective communication with medical providers.
- Work with insurance companies to get prescription drugs and medical treatments approved, which will shorten wait times for patients and improve the quality of care.
Medical Assistant
Jandali Surgical Association
09.2017 - 03.2018
- Scribed patient orders, treatment plans, and referrals, optimizing patient care coordination.
- Oversaw patient follow-up appointments to guarantee treatment plan compliance and continuity of service.
- Provided post-surgical and wound care, maintaining high patient satisfaction and care quality.
- Authorized prescription refills, ensuring medication compliance and patient health management.
Medical Assistant, Family Practice
United Healthcare
12.2014 - 09.2017
- Recorded medical history and vital signs, enhancing the accuracy of patient records and care plans.
- Assisted with EKGs, medication administration, and point-of-care labs, supporting comprehensive patient care.
- Documented patient interactions and communicated with healthcare providers to support efficient care.
Medical Assistant, Family Practice
Aurora Healthcare
07.2012 - 12.2014
- Managed documentation and communication with insurance companies to facilitate medication and procedure approvals.
- Performed various clinical tasks including point-of-care testing and wound care, contributing to patient care quality.
Medical Assistant, Float
Fairview Medical Clinic
01.2012 - 07.2012
- Supported multiple departments by performing routine patient treatments, medication administration, and EKGs.
Education
Associate of Science - Medical Assistant
Minnesota School of Business
Brooklyn Park, MNBachelor of Science - Applied Management
Grand Canyon University
Phoenix, AZMBA - Human Resources Management
Grand Canyon University
Phoenix, AZ07-2027
Skills
- Healthcare Operations Management: Skilled in coordinating daily administrative tasks, managing inventories, and ensuring smooth clinic operations
- Team Leadership & Development: Proven ability to lead and mentor teams, fostering a collaborative and productive work environment
- Customer Service Excellence: Strong interpersonal skills with a focus on patient care and satisfaction
- EMR Systems Expertise: Extensive experience with Electronic Medical Records (Epic, E Clinical Works)
- Problem-Solving & Multitasking: Able to handle multiple responsibilities in fast-paced environments, ensuring efficiency and high-quality patient care
- Staff leadership
- Facility management
- Team supervision
- Staffing
- Staff hiring
- Compliance monitoring
- Regulatory standards
Certification
- CPR Certified expires 08/2027
- Guard Card expires 08/2025
Timeline
Center Manager
Lincare
12.2024 - Current
Lead Medical Assistant, Pulmonary
Sunrise Medical Center
03.2018 - 12.2024
Medical Assistant
Jandali Surgical Association
09.2017 - 03.2018
Medical Assistant, Family Practice
United Healthcare
12.2014 - 09.2017
Medical Assistant, Family Practice
Aurora Healthcare
07.2012 - 12.2014
Medical Assistant, Float
Fairview Medical Clinic
01.2012 - 07.2012
Associate of Science - Medical Assistant
Minnesota School of Business
Bachelor of Science - Applied Management
Grand Canyon University
MBA - Human Resources Management
Grand Canyon University
Administrative Experience
- Administrative Assistant, Minnesota School of Business (2010-2012) Managed office tasks, supported team members, and maintained patient records, contributing to efficient operations.
- Shift Manager, Wendy's (2008-2010) Oversaw daily operations, managed team schedules, and ensured customer satisfaction in a high-volume setting.
Similar Profiles
ELIJAH R. PEPPERSELIJAH R. PEPPERS
Customer Service Representative at LincareCustomer Service Representative at Lincare
TRUDY NICOLE HARVEYTRUDY NICOLE HARVEY
Supervisor, Regional Trainer at LincareSupervisor, Regional Trainer at Lincare
Amy RobisonAmy Robison
Administrative assistant at LincareAdministrative assistant at Lincare
Devin Collazo-CanoDevin Collazo-Cano
Salad and Desserts at Texas RoadhouseSalad and Desserts at Texas Roadhouse
Brandy AbbottBrandy Abbott
Supervisor at Consumer CellularSupervisor at Consumer Cellular