Jackie Collins
Hauula
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
14
14
years of professional experience
Work History
Individual Taxpayer Advisory Specialist
DEPARTMENT OF THE TREASURY, INTERNAL REVENUE SERVICE
06.2024 - Current
- Provided taxpayer assistance on tax law inquiries, filing requirements, status and web base filing. Assisted taxpayers with filing extensions, amended returns, tax rates, and other electronic returns media.
- Assisted taxpayers with questions concerning their accounts or bills or notices they have received. Determined and explained the status of taxpayer’s account (s), explained notices, and took necessary corrective actions.
- Conferred with taxpayers, with or without pre-arrangement, and applied informed judgment in arriving at an appropriate recommendation prior to providing a decision to the taxpayer. Educated taxpayers/business owners to assist in the prevention of future delinquencies.
- Determined the nature of taxpayer assistance, to effectively convey technical information, even where taxpayers may be hostile or reluctant to accept advice, to obtain sensitive information, to meet and deal with a cross-section of the taxpaying public and for determining circumstances relevant to tax obligations.
- Provide guidance with IRS tax forms, notices and other documents to assist taxpayers in the preparation of tax return and resolution of account inquiries.
ACCOUNT SPECIALIST
PACBLU
09.2023 - 05.2024
- Maintained electronic filing system, input new referrals, and handled requests for data and information.
- Resolved administrative problems and inquiries
- Responsible for preparing monthly batch billing in a timely and efficient manner
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Adhered to standards of quality and service as well as all compliance requirements.
MENTAL HEALTH CASE MANAGER
QUALITY BEHAVIORAL HEALTH
09.2021 - 02.2023
- Developed partnerships with outside agencies to help clients access and utilize needed services, and completed required paperwork according to state and federal regulations.
- Provided comprehensive case management services
- Responsible for creating treatment plans and connecting clients and their families to appropriate resources
- Developed strong rapport with clients, building trust and enabling more effective case management interventions.
- Monitored client progress through regular evaluations, adjusting treatment plans as needed for optimal results.
SECURITY OFFICER
DENVER METRO SECURITY
07.2021 - 09.2021
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites, executing security rules and procedures calmly and promptly.
- Prioritized multiple tasks in a fast-paced environment
- Handled emergency and stressful situations calmly and effectively
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
SECURITY PROFESSIONAL
ALLIED UNIVERSAL SECURITY
04.2021 - 06.2021
- Conducted regular patrols of key areas to spot and control security concerns, acting quickly to reduce opportunity for damage and injury.
- Worked well in self-directed activities systematically reducing risk and providing a secure environment
- Adhered to and enforced all organizational policies and procedures at all times
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Improved overall security measures by conducting thorough risk assessments and implementing effective protocols.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained situational awareness through continuous monitoring of potential threats and vulnerabilities in the environment.
MENTAL HEALTH COUNSELOR
THIRD WAY CENTER
11.2020 - 03.2021
- Monitored resident’s whereabouts, cleaning responsibilities, school or work attendance, consequences, recreational activities, visitors, urinalysis screens, and crisis situations.
- Responsible for administering medications to residents and maintaining medication records and resident’s files
- Managed a caseload of 12 children in a group home, and presented case history material to review and discuss with other staff members
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Implemented self-care practices for personal wellbeing and modeled healthy coping strategies for clients to emulate in their own lives.
- Built rapport with diverse client populations, utilizing empathetic listening skills and culturally sensitive therapeutic practices.
DETENTION TECHNICIAN
AURORA DETENTION CENTER
05.2011 - 08.2020
- Responsible for preparing, processing, and maintaining forms, reports, logs, records, and activity journals for court ordered clients, probations clients, interstate compact clients, juveniles, and sex offenders
- Responsible for receiving and accounting for personal possessions and determining inmate work assignments
- Improved inmate safety by conducting regular cell checks and maintaining accurate documentation of observations.
- Maintained detailed case files for each inmate, including documentation of disciplinary actions taken and any changes in housing assignments or classification status.
- Enhanced facility security by monitoring surveillance cameras and promptly reporting any suspicious activities.
- Collaborated with fellow staff members to maintain order and discipline among the inmate population, minimizing incidents of violence or misconduct.
- Conducted intake interviews with incoming detainees to gather essential information for classification purposes and proper housing assignments.
- Participated in ongoing training and professional development opportunities to stay current on best practices within the field of corrections.
Education
Master of Science - Psychology/Specialization Forensic Psychology
Southern New Hampshire University
Manchester, New Hampshire08.2021
Bachelor of Arts - Psychology
Brandman University
Irvine, California12.2016
Master of Arts - Strategic Intelligence Concentration in Terrorism Studies
American Military University
Charles Town, West Virginia05.2010
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Phoenix, Arizona05.2008
Skills
- Excellent Communication Skills
- Integrity, Reliability, Honest, Dependable, Professionalism
- Critical Thinking & Creative Solutions
- Flexible and Easily Adaptable to New Computer Systems
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Micro Office
- Organizational skills
Timeline
Individual Taxpayer Advisory Specialist
DEPARTMENT OF THE TREASURY, INTERNAL REVENUE SERVICE
06.2024 - Current
ACCOUNT SPECIALIST
PACBLU
09.2023 - 05.2024
MENTAL HEALTH CASE MANAGER
QUALITY BEHAVIORAL HEALTH
09.2021 - 02.2023
SECURITY OFFICER
DENVER METRO SECURITY
07.2021 - 09.2021
SECURITY PROFESSIONAL
ALLIED UNIVERSAL SECURITY
04.2021 - 06.2021
MENTAL HEALTH COUNSELOR
THIRD WAY CENTER
11.2020 - 03.2021
DETENTION TECHNICIAN
AURORA DETENTION CENTER
05.2011 - 08.2020
Bachelor of Arts - Psychology
Brandman University
Master of Arts - Strategic Intelligence Concentration in Terrorism Studies
American Military University
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Master of Science - Psychology/Specialization Forensic Psychology
Southern New Hampshire University
Similar Profiles
Stephen A. NocitaStephen A. Nocita
Supervisory Tax Examiner at U.S. Department of the Treasury, Internal Revenue ServiceSupervisory Tax Examiner at U.S. Department of the Treasury, Internal Revenue Service
Sara TribbleSara Tribble
Independent Administrative Reviewer at US Department of Treasury, Internal Revenue ServiceIndependent Administrative Reviewer at US Department of Treasury, Internal Revenue Service
Zakiyyah TruittZakiyyah Truitt
Customer Service Representative at Department of the Treasury, Internal Revenue ServiceCustomer Service Representative at Department of the Treasury, Internal Revenue Service
KIMBERLY BAKERKIMBERLY BAKER
Customer Contact Representative at Department of the Treasury, Internal Revenue ServiceCustomer Contact Representative at Department of the Treasury, Internal Revenue Service
Kahale KailiehaKahale Kailieha
Correctional Officer at State of HawaiiCorrectional Officer at State of Hawaii