Jackie Dailey
Parma,OH
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
14
14
years of professional experience
Work History
General Manager
Wendys Restaurant
Streetsboro, Ohio
04.2023 - Current
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Molding Technician
IER Fujikara
Macedonia, OH
01.2022 - 01.2024
- Troubleshot and repaired injection molds as needed to maintain production schedules.
- Evaluated existing processes against industry best practices in order to identify areas for improvement.
- Monitored and adjusted process parameters, such as temperature, pressure, speed, cycle time and others, as required to optimize part quality.
- Adjusted machine settings to compensate for material variations or defects.
- Maintained cleanliness of the work area by following 5S standards and procedures.
General Manager/Managing Partner
Soul Deli Restaraunt
Parma, OH
02.2019 - 01.2023
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with local health department regulations regarding food safety standards.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Account Manager
TownePark/Marriott
03.2010 - 01.2020
- Collaborated with marketing team to develop promotional materials for clients.
- Analyzed client data and identified opportunities for growth.
- Maintained accurate records of all customer interactions in the CRM system.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Attended trade shows and conferences as a representative of the company.
- Utilized problem-solving skills when dealing with difficult customers.
- Developed successful customer relationships to boost sales opportunities.
- Acted as main point of contact in matters relating to client concerns and needs.
Education
Bachelor of Science - Forensic Science
Ashford University
San Diego, CA01-2018
Business Management - Business Administration
University of Phoenix
Tempe, AZ06-2014
Skills
- Customer Retention
- Process Automation
- Staff Supervision
- Branding
- Distribution Management
- Business Administration
- Customer Relationship Management
- P&L Management
- Program Administration
- Schedule Management
- Financial Administration
- Account Management
- Contract Negotiations
- Human Resources Leadership
- Purchasing and planning
- Staff Training
- Team Leadership
- Time Management
Health Department
Serv Safe Certified
Timeline
General Manager
Wendys Restaurant
04.2023 - Current
Molding Technician
IER Fujikara
01.2022 - 01.2024
General Manager/Managing Partner
Soul Deli Restaraunt
02.2019 - 01.2023
Account Manager
TownePark/Marriott
03.2010 - 01.2020
Bachelor of Science - Forensic Science
Ashford University
Business Management - Business Administration
University of Phoenix