Jackie Dekker
Chaska,MN
Summary
Proven track record of enhancing customer experiences and streamlining operations, evidenced by roles at Chaska VFW and Western National Mutual Insurance. Excelled in multitasking and customer service, significantly reducing wait times and fraudulent claims. Known for outstanding service delivery and efficient problem-solving skills, fostering client loyalty and operational excellence.
Overview
19
19
years of professional experience
Work History
Bartender
Chaska VFW
07.2010 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Claim Representative
Western National Mutual Insurance
06.2005 - Current
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Coordinated with legal teams to handle litigation cases efficiently, reducing company liability risks.
- Conducted regular audits on processed claims to maintain quality control standards within the department.
- Maintained comprehensive knowledge of insurance policies and regulations, leading to accurate decision-making on claim eligibility.
- Investigated complex claims thoroughly, resulting in fair settlements for both parties involved.
- Provided exceptional service to policyholders during catastrophes, ensuring their needs were met quickly and effectively.
- Reduced fraudulent claims by conducting thorough investigations and verifying information accurately.
- Reviewed medical records diligently when necessary for injury-related cases ensuring correct assessment was made regarding the claim.
- Negotiated settlement agreements that were mutually beneficial for both clients and the company while maintaining professional relationships.
Education
Legal Secretary -
Moorhead Area Vocational School
Moorhead, MN05.1985
High School Diploma -
Clark High School
Clark, South Dakota05.1980
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
Timeline
Bartender
Chaska VFW
07.2010 - Current
Claim Representative
Western National Mutual Insurance
06.2005 - Current
Legal Secretary -
Moorhead Area Vocational School
High School Diploma -
Clark High School
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