Jackie De La Garza
Wolfforth,TX
Summary
Dynamic Loss Prevention Manager with proven expertise at Overton Hotel & Conference Center, specializing in incident investigations and access control. Successfully reduced inventory shrinkage through strategic training and incident analysis. Adept at fostering staff development and enhancing security protocols, ensuring a safe environment while promoting accountability and collaboration.
Loss prevention professional with track record of developing robust security protocols and reducing shrinkage through strategic initiatives. Recognized for fostering team collaboration and adapting to evolving environments. Known for attention to detail and problem-solving abilities in high-stakes situations.
Overview
16
16
years of professional experience
Work History
Loss Prevention Manager
Overton Hotel & Conference Center
01.2024 - Current
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
- Led a team of loss prevention officers, providing guidance and support in their daily tasks and responsibilities.
- Collaborated with hotel management to create effective action plans for addressing identified vulnerabilities.
- Oversaw access tracking procedures, making certain accurate record-keeping was maintained consistently across all departments.
- Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
- Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
- Trained loss prevention staff, hotel managers and employees on loss control and prevention measures.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Improved hotel security by implementing comprehensive loss prevention programs and strategies.
- Implemented robust access control systems at critical points throughout the facility, minimizing unauthorized entry risks.
- Worked closely with law enforcement in investigating and solving cases.
- Increased customer satisfaction by promptly addressing concerns related to theft or security breaches within the hotel environment.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Completed incident reports and activity logs for accurate, current records.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing others to safety.
- Trained personnel on security best practices, protocols and procedures.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Developed comprehensive emergency response plans for various scenarios, enhancing overall safety within the hotel premises.
Police Lieutenant
City of Tahoka
10.2021 - 07.2022
- Established and enforced employee performance policies.
- Audited inventory of safety equipment and weapons for mission security compliance.
- Promoted a culture of accountability among officers by setting high standards for conduct and performance evaluation systems that rewarded excellence while identifying areas for improvement.
- Maintained accountability and streamlined oversight of equipment and supplies.
- Delivered staff training on combat readiness strategies while working to enhance morale and support overall welfare.
- Frequently patrolled routes and talked with business owners and residents.
- Managed personnel scheduling, ensuring optimal coverage during peak times and effective response to emergency situations.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Engaged with local individuals and community leaders to discuss crime reduction strategies.
- Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
- Streamlined communication within the department by establishing clear protocols and procedures.
Police Officer
City of Wolfforth, Frenship ISD PD
02.2009 - 03.2021
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
Education
Psychology
University of Phoenix
Tempe, AZLaw Enforcement
South Plains Association of Governments
Lubbock, TX10-2007
Skills
- Administration of security systems
- Safety training facilitation
- Fraudulent activities investigations
- Staff development
- Access control expertise
- Incident analysis
- Access permissions oversight
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Loss Prevention Manager
Overton Hotel & Conference Center
01.2024 - Current
Police Lieutenant
City of Tahoka
10.2021 - 07.2022
Police Officer
City of Wolfforth, Frenship ISD PD
02.2009 - 03.2021
Psychology
University of Phoenix
Law Enforcement
South Plains Association of Governments
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