Jackie Diaz
Orlando,FL
Summary
With a proven track record at industry giants like the National Football League, I've spearheaded the establishment of Governance, Risk & Compliance disciplines and acted as a pivotal change agent for cybersecurity readiness. My expertise in risk management and ability to foster client relationships have been instrumental in driving significant security initiatives and ensuring seamless operational continuity.
Overview
37
37
years of professional experience
Work History
Founder & Managing Member
CYBERSYNERGY CONSULTING (CSC)
Orlando, FL
01.2023 - Current
- Oversee all aspects of running a small business, including setting the vision and executing against the strategy, with a concentration on business development and client relations.
- Handle a wide range of small business customers and local government accounts in Florida.
- Curate services to include vCISO/BISO subscription, risk assessments, tabletop/incident simulation exercises, policy creation, strategic planning/roadmap development, and build-out of information security-related programs, such as security awareness campaigns, risk management strategies, incident response protocols, and business continuity/disaster recovery preparedness.
Vice-President, IT Strategy & Governance
NATIONAL FOOTBALL LEAGUE (NFL)
New York, NY
03.2014 - 12.2022
- Pioneered strategies to foster organizational dedication to security and risk awareness across the NFL league-wide structure.
- Led initiatives to create and establish robust governance, risk, and compliance frameworks for the NFL and its 32 affiliated football clubs.
- Oversaw integration of comprehensive security measures in alignment with strategic technology initiatives.
- Partnered with DHS in creating and carrying out cybersecurity plans during tent-pole events, such as the Super Bowl.
- Advanced IT collaborations with various football clubs and league headquarters.
- Primary liaison and trusted advisor for all club technology teams.
- Acted as the crucial communication liaison for all 32 football clubs during the 2020 pandemic, successfully executing the 2020 NFL (virtual) draft, and navigating an uninterrupted 2020-21 season.
Information Risk & Security Consultant
STARWOOD HOTELS & RESORTS
Stamford, CT
09.2010 - 03.2014
- Championed the implementation of the CISO's comprehensive vision and strategy for Information Risk & Security throughout the entire enterprise
- Managed portfolio for 30~ Capital and Expense Projects in support of Information Risk & Security’s shared services worldwide
- Led PCI remediation efforts in preparation for initial 2012 PCI ROC and successfully managed consecutive filings in 2013 and 2014
IT Governance Director
UNIVERSAL ORLANDO RESORT (NBC/UNIVERSAL)
Orlando, FL
01.2007 - 12.2010
- Led initiatives in support of CIO’s organizational transformation of IT department, vision, and strategy
- Formalized Information Risk & Security discipline at NBC/Universal Orlando with introduction of roadmap, guidelines, standards, procedures, and experienced staff
- Led initial PCI remediation efforts for first ever filing of Level 1 Merchant PCI ROC in 2008, and subsequent filings in 2009 and 2010
IT Manager
THE WALT DISNEY COMPANY
Lake Buena Vista, FL
01.1999 - 12.2006
- Headed critical initiatives within a quarter-billion-dollar, multi-year, company-wide strategic Destination Disney portfolio of Sales & Marketing projects
Travel Industry Consultant for Cruise, Specialty, and Strategic Sales
AMADEUS
Miami, FL
01.1997 - 12.1999
- Recommended and implemented revenue-increasing opportunities available to travel customers via multiple distribution channels
IT Project Manager
DISNEY CRUISE LINE (THE WALT DISNEY COMPANY)
Celebration, FL
01.1994 - 12.1997
- Appointed lead business/technical Subject Matter Expert (SME) for Disney Cruise Lines, a start-up division established by WDW when entering the cruise industry
Manager
ROYAL CARIBBEAN INTERNATIONAL
Miami, FL
01.1988 - 12.1994
- Operated in several roles over the years starting as part-time reservation agent, rising to Customer Service Manager, Business/Technical SME, and Project/Program Manager for multiple areas/initiatives
Education
Juris Master - Cybersecurity, Privacy, Technical Risk Management
Florida State University – College of Law
Tallahassee, FL05.2024
Women on Boards: Succeeding as a Corporate Director -
Harvard Business School Executive Education
Boston, MA01.2021
Bachelor of Science - Business Administration
Nova Southeastern University
Davie, FL01.1997
Associate of Science - School of Communications
University of Miami
Miami, FL01.1985
Skills
- Career marked by leadership roles at Fortune 500 industry leaders Royal Caribbean International, The Walt Disney Company, NBC/Universal, Starwood Hotels & Resorts, and the National Football League (NFL)
- Principal change agent responsible for fostering a Security-Minded/Risk-Based Culture at the NFL Architect of NFL’s first-ever Governance, Risk & Compliance discipline across all League offices and 32 Football Clubs
- Primary liaison for Department of Homeland Security (DHS) on cybersecurity readiness leading up to and during NFL Super Bowl events
- Central Figure of Communication for all 32 Football Clubs during 2020 pandemic – successfully executing the 2020 NFL (VIRTUAL) DRAFT and navigating an uninterrupted 2020-2021 season
- Key driver for development and implementation of the Information Risk & Security Program at Starwood Hotels & Resorts Worldwide
- Responsible for the creation and growth of IT Governance & Compliance at Universal Studios Theme Parks
- Integral contributor to industry changing initiatives such as the start-up of Disney Cruise Lines in 1994, through Destination Disney’s multi-year strategic project to transform the Walt Disney World Company’s marketing and sales processes
- Client engagement
- Cybersecurity management
- Security policy development
- Security awareness training
- Business continuity planning
- Incident response
- Identity and Access management
- Social engineering prevention
- Compliance management
- Privacy regulations
- Business relationship cultivation
- Effective customer communication
- Risk management
- Customer relationship management
- Risk mitigation
- Team leadership
- Relationship building
- Client relationships
- FLUENT IN Spanish
Timeline
Founder & Managing Member
CYBERSYNERGY CONSULTING (CSC)
01.2023 - Current
Vice-President, IT Strategy & Governance
NATIONAL FOOTBALL LEAGUE (NFL)
03.2014 - 12.2022
Information Risk & Security Consultant
STARWOOD HOTELS & RESORTS
09.2010 - 03.2014
IT Governance Director
UNIVERSAL ORLANDO RESORT (NBC/UNIVERSAL)
01.2007 - 12.2010
IT Manager
THE WALT DISNEY COMPANY
01.1999 - 12.2006
Travel Industry Consultant for Cruise, Specialty, and Strategic Sales
AMADEUS
01.1997 - 12.1999
IT Project Manager
DISNEY CRUISE LINE (THE WALT DISNEY COMPANY)
01.1994 - 12.1997
Manager
ROYAL CARIBBEAN INTERNATIONAL
01.1988 - 12.1994
Juris Master - Cybersecurity, Privacy, Technical Risk Management
Florida State University – College of Law
Women on Boards: Succeeding as a Corporate Director -
Harvard Business School Executive Education
Bachelor of Science - Business Administration
Nova Southeastern University
Associate of Science - School of Communications
University of Miami
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