Jackie Dominguez
Waco,TX
Summary
Dynamic and compassionate Doctors Assistant with a proven track record at Waco Vision Source, excelling in patient care and electronic medical records management. Skilled in triage and fostering teamwork, I enhanced patient satisfaction through effective communication and problem-solving, ensuring seamless operations and high-quality service delivery. Fluent in Spanish, I bridge communication gaps for diverse patient populations.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
Doctors Assistant
Waco Vision Source: Dr. Stacie Layne Virden Od
04.2017 - Current
- Assisted in patient examinations, ensuring proper documentation and preparation of examination rooms
- Managed scheduling for appointments, optimizing patient flow and reducing wait times
- Collaborated with medical staff to develop treatment plans tailored to individual patient needs
- Educated patients on post-examination care and optical health practices
- Monitored inventory levels of medical supplies, facilitating timely reordering and stock management
- Trained new staff members on office protocols, enhancing team efficiency and service quality
- Implemented electronic health record updates, improving data accuracy and accessibility for patient records
- Coordinated follow-up appointments and communications to enhance patient engagement and satisfaction
- Expedited the referral process for specialty care by establishing strong professional relationships with other healthcare providers in the community.
- Enhanced patient satisfaction by providing compassionate care and addressing concerns promptly.
- Fostered a welcoming and supportive environment for patients by being attentive to their needs, empathizing with their concerns, and offering reassurance when needed.
- Maintained a well-stocked inventory of medical supplies to ensure seamless daily operations within the clinic or hospital setting.
- Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Hourly Manager
McAlisters
06.2010 - 04.2017
- Led team to enhance customer service standards, resulting in improved guest satisfaction.
- Streamlined operational processes to increase efficiency and reduce wait times during peak hours.
- Mentored staff on best practices for food safety and sanitation compliance.
- Developed training programs to onboard new employees effectively and ensure consistent service quality.
- Analyzed sales data to identify trends and adjust inventory management strategies accordingly.
- Collaborated with upper management to establish strategic goals aligned with company objectives.
- Oversaw daily operations, ensuring adherence to corporate policies and operational excellence standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
McGregor High School
McGregor, TXSkills
- Direct patient care
- Patient history documentation
- Electronic medical records
- Triage
- Preventive care
- Fluent in Spanish
- Diagnostic testing
- Medical records management
- Staff education and training
- EMR / EHR
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Accomplishments
CPO certified since 2017
Started our new Eye spa Program and am Lead Technician
Languages
Spanish
Native or Bilingual
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Crafting and DIY Projects
- Mindfulness Practices
- Reading
- Road Trips
- MUsic of all kinds
Timeline
Doctors Assistant
Waco Vision Source: Dr. Stacie Layne Virden Od
04.2017 - Current
Hourly Manager
McAlisters
06.2010 - 04.2017
High School Diploma -
McGregor High School