Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jackie Dote

Naperville,IL

Summary

Seasoned Operations Manager and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

26
26
years of professional experience

Work History

Operations Manager

Xanasure Inc.
01.2012 - 12.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting marketing.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both

Bakery Manager

Cermak Fresh Market
01.2009 - 01.2012
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Maintained and controlled inventory of baked goods.
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages..
  • Marked-down clearance items and relocated merchandise to proper store areas.

Sales Floor Employee

Macys Department Store
07.2008 - 01.2009
  • Processed payments and provided receipts to establish proof of transaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Recommended accessories and complementary purchases to boost revenue.
  • Greeted customers, helped locate merchandise, and suggested suitable options..
  • Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
  • Consistently achieved sales goals by successfully upselling and cross-selling products.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.


Office Manager (Part Time)

Cameo Homes II Inc.
05.1998 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors..
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development

Education

High School Diploma -

Hinsdale South High School
Darien

Skills

  • Financial Management
  • Program Management
  • Contract Management
  • Document Control
  • P&L Management
  • Production
  • Process Improvement
  • Organizational Management
  • Health and Safety Compliance
  • Maintenance Planning
  • Workflow Optimization
  • Incidents Management
  • Performance Monitoring
  • Inventory Management
  • MS Office
  • Work Flow Planning
  • Process Improvement Strategies
  • Distribution Center Management
  • Staff Training
  • Team Leadership
  • Policies and Procedures Implementation
  • Operations Management
  • Product Management
  • Warehouse Operations

Timeline

Operations Manager

Xanasure Inc.
01.2012 - 12.2023

Bakery Manager

Cermak Fresh Market
01.2009 - 01.2012

Sales Floor Employee

Macys Department Store
07.2008 - 01.2009

Office Manager (Part Time)

Cameo Homes II Inc.
05.1998 - Current

High School Diploma -

Hinsdale South High School

Similar Profiles

CREATE PROFILE
Jackie Dote