Summary
Overview
Work History
Education
Skills
Timeline
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Jackie Douglas

Perris ,CA

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

21
21
years of professional experience

Work History

Consultant

KB Design and Events
08.2024 - Current
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.

Pharmacy Technician

Rite-Aid Pharmacy
03.2021 - 08.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Operations Specialist

Amazon
05.2017 - 01.2020
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Collected, arranged, and input information into database system.
  • Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.

Customer Service/Office Register Associate

Robbins Brothers
05.2004 - 07.2016
  • Efficiently handled multiple payment methods such as cash, credit cards, gift cards, and mobile payments for seamless transactions.
  • Contributed to achieving sales goals through upselling techniques and suggesting additional products at the point of purchase.
  • Provided exceptional customer service through attentive listening, clear communication, and genuine empathy towards shoppers'' needs or concerns.
  • Handled high-volume sales periods with professionalism, efficiently managing large quantities of transactions.
  • Processed returns and exchanges, adhering to store policies while maintaining customer satisfaction.
  • Promoted store loyalty programs, resulting in increased customer retention and repeat business.

Education

Bachelor of Science - Psychology

University of Phoenix
Tempe, AZ
06-2028

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership & development
  • Client relationships
  • Integrity and honesty

Timeline

Consultant

KB Design and Events
08.2024 - Current

Pharmacy Technician

Rite-Aid Pharmacy
03.2021 - 08.2024

Operations Specialist

Amazon
05.2017 - 01.2020

Customer Service/Office Register Associate

Robbins Brothers
05.2004 - 07.2016

Bachelor of Science - Psychology

University of Phoenix

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Jackie Douglas