Jackie D. Simpson
Waukegan,Illinois
Summary
Hardworking and reliable job seeker eager to reenter the workforce and enhance skills. Possessing strong communication abilities, confident in capacity to learn and collaborate effectively. Committed to maintaining a positive work ethic, determined to contribute in any way possible to drive progress and achieve greater heights.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
JEM Treatment
08.2024 - 09.2024
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Obtained payments from patients and scanned identification and insurance cards.
- Collect urine samples for urinalysis and run drug screenings.
Operations Specialist - Retired
Department of the United States Navy
03.2020 - 10.2022
- Proficiently used Microsoft office to create excel spreadsheets and power points for displays of strategic and tactical information
- Radiotelephone and command and control sound-powered telephone talker to other ships in surrounding areas
- Serve as watch supervisors and section leaders, as well as working front desk at a high level staff command with Officers
- Collected, arranged, and input information into database system.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
Receptionist for Multicultural Office
Southern Arkansas University
08.2015 - 05.2019
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with planning office events and meetings for smooth execution.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
University Studies
Southern Arkansas University
Magnolia, Arkansas05.2019
High School Diploma -
Western Hills High School
Fort Worth, Texas06.2015
Skills
- Operational Efficiency
- Planning and coordination
- Cross-Functional Communication
- Project Management
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Organization skills
- Time Management
- Data Entry
- Microsoft Office
- Scheduling
Timeline
Medical Receptionist
JEM Treatment
08.2024 - 09.2024
Operations Specialist - Retired
Department of the United States Navy
03.2020 - 10.2022
Receptionist for Multicultural Office
Southern Arkansas University
08.2015 - 05.2019
High School Diploma -
Western Hills High School
University Studies
Southern Arkansas University