Jackie Elissa Gonzalez

Results-driven instructional design professional with over 5 years of experience in developing training programs, driving user engagement, and optimizing learning experiences. Skilled in creating and delivering scalable, data-informed learning solutions that support platform adoption and instructional effectiveness. Experienced in leading stakeholder training, facilitating workshops, and aligning content with state standards to drive measurable improvements in program success. Adept at collaborating with cross-functional teams, analyzing learning data, and improving knowledge retention strategies. Passionate about enhancing customer learning experiences, fostering engagement, and supporting long-term success through innovative educational programs.

Results-driven professional with extensive experience in program management and coordination. Known for delivering high-impact projects and fostering strong team collaborations. Adaptable and reliable, excelling in dynamic environments and consistently achieving targeted outcomes.

Diligent customer success manager with proven track record in managing and coordinating programs effectively. Successfully led multiple projects from inception to completion, ensuring alignment with organizational goals. Demonstrated expertise in team collaboration and problem-solving to drive results.

• Developed and implemented a cohesive training program for a major software update, leveraging GSuite tools like Google Docs and Looker Studio to improve user adoption and stakeholder collaboration.
• Designed and executed a strategic engagement plan that aligned platform features with TEKS standards, delivering targeted workshops that increased stakeholder buy-in by 20%.
• Revamped instructional strategies to incorporate interactive learning activities, boosting student engagement by 30% and improving test scores by 20%.
• Optimized budget management by implementing tracking systems that reduced unnecessary expenses by 15% while ensuring resources met program needs.
• Streamlined program operations by creating and managing centralized scheduling systems, anticipate customer needs resulting in 100% adherence to planned activities and improved communication.