Jackie Esqueda
Placentia,CA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
IHSS Care Provider
Department of Public Social Services
Placentia, CA
01.2024 - Current
- Monitored medication schedules and administered medications as needed.
- Maintained a clean, safe environment for clients in their homes.
- Provided companionship and emotional support to elderly clients.
- Assisted clients with daily activities such as dressing, bathing, and toileting.
Sales Representative
T-Mobile
Rowland Heights, CA
03.2020 - 12.2021
- Provided technical support for customers using the company's products or services.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Sales Specialist
Ashley Furniture Homestore
Long Beach, CA
11.2018 - 02.2020
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Listened to customer needs to identify and recommend best products and services.
Education
High School Diploma -
William Workman Highschool
City Of Industry, CA06-2015
Skills
- Scheduling
- Client relations
- Positive and professional
- Punctuality and reliability
- Prioritization
Timeline
IHSS Care Provider
Department of Public Social Services
01.2024 - Current
Sales Representative
T-Mobile
03.2020 - 12.2021
Sales Specialist
Ashley Furniture Homestore
11.2018 - 02.2020
High School Diploma -
William Workman Highschool