Hi, I’m
Jackie Evans
Arvada,CO
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
years of professional experience
Work History
Bar Louie
Bartender/Host(ess)
01.2023 - 03.2024
Job overview
- Increased upselling of products and services through effective communication and product knowledge.
- Enhanced customer satisfaction by exceptional guest services and customer contact.
- Maintained a clean and organized work area resulting in improvement in workplace cleanliness and organization.
- Supported needs of 22- person wait staff who attended to specific needs of countless customers daily for prestigious restaurant with social relevancy and intentionality.
Swedish Medical Center
Multiskilled Patient Care Tech (Float)
01.2015 - 01.2022
Job overview
- Implemented new patient care procedures resulting in a increase in efficiency.
- Trained new staff members on patient care techniques and protocols.
- Assisted in the successful treatment and recovery of over patients during the employment period.
- Supported needs of 27+ patient ratio bed count daily
Denver Health Hospital
Patient Care Technician
02.2009 - 08.2014
Job overview
- Implemented new patient care techniques resulting in improved patient outcomes.
- Assisted in the training of new Patient Care Technicians, enhancing the efficiency of the team.
- Maintained accurate records for patients, ensuring seamless coordination of care.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Maintained clean and safe environment to promote patient safety and comfort.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Implemented infection control protocols, contributing to safer hospital environment.
Denver Health Hospital
Clerical Support Tech II Mom/Baby
02.2009 - 08.2014
Job overview
- Implemented a new organizational system for patient records, resulting in a increase in efficiency.
- Assisted in training new clerical support technicians, ensuring a smooth onboarding process.
- Collaborated with the nursing team to improve communication processes, leading to a reduction in errors.
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Secured network infrastructure through implementation of updated security protocols, mitigating risk of data breaches or cyberattacks.
- Implemented proactive measures to identify potential issues before they escalated, minimizing system disruptions.
- Evaluated system logs to identify patterns of issues, recommending improvements to prevent recurring problems.
- Performed root cause analysis on complex technical problems, developing long-term solutions that improved system stability.
- Supported remote employees by setting up virtual desktop environments and providing necessary access to company resources, ensuring seamless integration into the workplace.
- Managed inventory of hardware components for timely replacement or repair as needed.
- Contributed to the development of internal tools for monitoring system health, increasing visibility into potential areas of concern.
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Assisted users with software installation and configuration, ensuring optimal functionality across the organization.
- Served as a key point of contact for end-users experiencing technical difficulties, providing clear communication throughout the resolution process.
- Enhanced system performance by diagnosing and resolving hardware and software issues.
- Participated in ongoing professional development opportunities to stay current with industry best practices and latest technology advancements.
- Streamlined troubleshooting processes for increased efficiency and reduced downtime.
- Updated documentation and produced reports.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Offered assistance in implementing and developing training programs.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Assisted in development of system security protocols.
- Trained users on how to operate components and systems.
Education
Arapahoe Community CollegeLittleton, CO
Associate of Arts from Human Services
01.2020
University Overview
- Completed professional development in Human Services.
Arapahoe Community CollegeLittleton, CO
Certified Nurse Assistant from Certified Nurse Assistant
02.2016
University Overview
- Continuing education in Nursing.
- Member of Phi Theta Kappa (PTK) and The National Society of Leadership and Success (NSLS)
- Awarded EmpowerEd Grant for current experience of homelessness.
- Awarded Filipino American Medical Society Scholarship.
Skills
- Patience and tolerance
- Strong multitasking
- Highly reliable
- Service-oriented mindset
- Team training and development
- Ordering procedures
- Outgoing personality
- Hospitality service expertise
- Team player attitude
- Memory retention
- Clear and effective communication
- Fluency in Tagalog
Timeline
Bartender/Host(ess)
Bar Louie
01.2023 - 03.2024
Multiskilled Patient Care Tech (Float)
Swedish Medical Center
01.2015 - 01.2022
Patient Care Technician
Denver Health Hospital
02.2009 - 08.2014
Clerical Support Tech II Mom/Baby
Denver Health Hospital
02.2009 - 08.2014
Arapahoe Community College
Associate of Arts from Human Services
Arapahoe Community College
Certified Nurse Assistant from Certified Nurse Assistant
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