Summary
Overview
Work History
Education
Skills
Timeline
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Jackie Farrow

Murphy,Texas

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following guidelines. Pursues every opportunity to support team members and proactively address issues. Encouraging manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Manager in Training

Marcos Pizza
08.2022 - 04.2023
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Enhanced supervisory and leadership abilities by working closely with mentoring [Job Title].
  • Assisted with onboarding of new employees by providing training and development resources.
  • Handled day-to-day customer or client questions via telephone or email.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Analyzed customer feedback to identify areas for improvement.
  • Described product to customers and accurately explained details and care of merchandise.
  • Gained knowledge of company policies, protocols and processes.

Shift Leader

Sonic
10.2021 - 04.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Shift Leader

Sonic
06.2020 - 09.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.

Education

High School Diploma -

Moore High School
Moore, OK
05.2022

Skills

  • Team Goals
  • Food Safety and Quality
  • Recruitment and Selection
  • Resource Allocation
  • Regulatory Monitoring
  • Strategic Vision
  • Operational Oversight
  • Loyalty Building
  • Customer Satisfaction
  • Resolving Conflicts
  • Job Training
  • Job Assignments
  • Staff Management
  • Store Merchandising
  • Inventory Management
  • Customer Needs Assessments

Timeline

Manager in Training

Marcos Pizza
08.2022 - 04.2023

Shift Leader

Sonic
10.2021 - 04.2022

Shift Leader

Sonic
06.2020 - 09.2020

High School Diploma -

Moore High School

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Jackie Farrow