Jackie Flaugh
South Sioux City,NE
Summary
Innovative Manager who effectively executes process changes to improve operational efficiency, the buy in of new innovations ex: Apps. Manager with a background in providing advice on diverse customer situations. A manager who effectively motivates associates through continual guidance, direction, development and coaching. Teaching and training associates metrics of financial growth with in their area of leadership.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Marshalls
Sioux City, IA
05.2018 - Current
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Coordinated the implementation of new processes and systems to improve overall operations.
- Reviewed employee performance regularly providing feedback to help them reach full potential.
- Maintained records of all operational activities including personnel information, inventory levels, customer service metrics.
- Directed workflow by assigning tasks to team members based on their skillset and availability.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Assisted in developing operational plans and strategies to meet organizational objectives.
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
- Provided guidance to staff on operational matters, resolving issues as they arise.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Co Manager
Walmart Supercenter
Sioux City, IA
05.2016 - Current
- Overseen daily operations of all assistant managers and associates in supercenter
- Delivered excellent customer service by greeting and assisting each customer and associates
- Addressed customer inquiries and resolved complaints
- Determined staff promotions and demotions, and terminated employees when necessary
- Completed weekly schedules
- Trained staff to deliver outstanding customer service and researched opportunity for sales growth with in their area of responsibility
- Contributed to merchandising ideas at area meetings.
Assistant Store Manager
Walmart Supercenter
Phoenix, AZ
11.2012 - 05.2016
- Overseen all daily operations of department managers
- Delivered excellent customer service by greeting and assisting each customer and associate
- Addressed customer inquiries and resolved complaints
- Design and implemented customer satisfaction metrics and discussed at all area meeting-improvements and goals
- Instock guarantor of remodel and grand opening of stores
- Stocked and restocked shelves when trucks were received
- Completed weekly schedules
- Trained staff to deliver outstanding customer service.
Zone Merchandise Supervisor
Walmart Supercenter
Scottsdale, AZ
05.2011 - 11.2012
- Overseen all daily operations of department manager
- Owned team productivity metrics
- Effectively communicated with team members to maintain clearly defined expectations
- Controlled inventory levels
- Wrote weekly schedules
- Teach and trained associates to learn many different areas of the business to be well versed.
Department Manager
Walmart
Vermillion, South Dakota
01.2009 - 05.2011
- Overseen daily operations of department
- Controlled inventory levels
- Merchandised product daily to increase daily sales
- Stocked and restocked shelves as truck arrived
- Dug into customer experience CFF.
Customer Service Manager
Walmart Supercenter
Vermillion, SD
05.2007 - 01.2009
- Overseen daily operations of the front end cashiers, customer service and accounting office
- Developed rapport with the customer base by handling difficult issues with professionalism and resolving any customer questions, issues and or complaints
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction, daily incentives for cashier
- Interviewed, hired and trained new quality cashiers and customer service associates.
Education
Bachelor of Science - Alcohol Drug Abuse Studies
University of South Dakota
01.2008
Skills
- Organized
- Strong communication skills
- Detail-oriented
- Dependable
- Fast Learner
- Scheduling
Activities
- Susan G. Komen- Race for the cure fundraising
- American Cancer Society-walk-fundraising
- Shop with a cop- children shop with officers for their families
- Women leadership on the move
Timeline
Assistant Store Manager
Marshalls
05.2018 - Current
Co Manager
Walmart Supercenter
05.2016 - Current
Assistant Store Manager
Walmart Supercenter
11.2012 - 05.2016
Zone Merchandise Supervisor
Walmart Supercenter
05.2011 - 11.2012
Department Manager
Walmart
01.2009 - 05.2011
Customer Service Manager
Walmart Supercenter
05.2007 - 01.2009
Bachelor of Science - Alcohol Drug Abuse Studies
University of South Dakota