Jackie Forte
San Diego,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Credentialing Manager
Host Healthcare
03.2021 - 03.2024
- Maintained up-to-date knowledge of industry regulations, ensuring ongoing adherence to best practices in provider credentialing
- Successfully led team to hit department metrics goal of 90% for 6 continuous quarters
- Collaborated with department leaders to develop policies and procedures for maintaining accurate provider records
- Provide conflict resolutions for credentialing issues or discrepancies to further improve collaboration
- Reduced processing times for credential applications by optimizing workflow efficiency and staff allocation
- Assisted with preparation of reports for senior management, highlighting key achievements and areas for improvement within internal departments
- Enhanced compliance with industry standards by conducting thorough audits of credential files
- Established strong relationships with external agencies, streamlining communication regarding provider credentials and facility statuses
- Improved data integrity by implementing rigorous quality control checks on all incoming documentation from providers
Associate Service Consultant
LPL Financial
11.2017 - 01.2021
- Assisted with navigating and trouble shooting LPL's financial technology software with Financial Advisors and their assistants
- Managed 30-40 inbound calls and emails from Financial Advisors and their assistants
- Communicated operational and financial industry policies and procedures to internal and external clients
- Assisted with evaluating and collecting data for VPs and AVPs to work on business development initiatives
- Routinely review established operations to assess efficiency and risk mitigation
- Present ideas to management and assisted in implementing any changes or new procedures accordingly
- Performed quality control review on completed tasks/items to ensure accuracy and correct item if necessary
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues
Education
Bachelor of Arts in Sociology -
San Diego State University
San Diego, CA05.2017
Skills
- Internal Auditing
- Systems Credential Management
- Quality Assurance Management
- Data Management
- Healthcare Credentialing
- Accreditation Compliance
- Regulatory Compliance
- Background Checks
- License Monitoring
- Compliance Monitoring
- Documentation Review
- Joint Commission Knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 10-15 staff members.
- Documented and resolved expiring credentialing items with a huge account by leading the project which led to a strengthen relationship with our clients.
- Achieved OTS of 90% and higher for 6 continuous quarters by ensuring all travelers completes their credentialing items with accuracy and efficiency.
Timeline
Credentialing Manager
Host Healthcare
03.2021 - 03.2024
Associate Service Consultant
LPL Financial
11.2017 - 01.2021
Bachelor of Arts in Sociology -
San Diego State University