Jakeline Garcia
Vallejo,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Clinical Laboratory Administrative Assistant
Marin Health Medical Center
05.2023 - Current
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Coordinated and scheduled meetings.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Keep track of payroll for the laboratory, handle all exception reports.
- Work with IDM to handle leave off absences.
- Create the schedule for Lab assistants II and keep track of vacation request.
- Confirm all staff have enough PTO to take time off.
- Payroll
Director of Operations
Planet Fitness
05.2022 - 05.2023
- Directed 4 different locations across the Bay Area to a higher income median.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Provided documentation of processes to comply with regulations and company policies.
- Set team and individual KPIs and provided regular, actionable feedback.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Single handedly opened a pre-sale office for a upcoming gym, as well as opened a gym 3 months after pre-sale opening.
General Manager
Planet Fitness
10.2019 - 05.2022
- Trained over 15 employees on general procedures, gym rules and duties.
- Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
- Set and managed employee work schedules for coverage in assigned areas.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Supported enrollees in fitness program services by encouraging participation in PE@PF workout classes.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills..
Assistant Manager
Planet Fitness
03.2019 - 10.2019
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Planned team-building exercises to increase employee performance
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources..
- Posted information on gym hours and upcoming events, maintaining consistent communication with members.
- Assessed staff needs and offered assistance during busy times.
Front Desk Representative
Planet Fitness
11.2018 - 10.2019
- Kept club clean, neat and well-stocked for use.
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Worked with members to understand needs and provide excellent service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Business Administration
Diablo Valley College
Pleasant Hill, CAHigh School Diploma -
Salesian College Preparatory
06.2016
Skills
- Policies and procedures
- Staff management
- Worked with ANSOS Time and Attendance and ANSOS Staff Scheduling
- Job inspections
- Business Developments
- Financial Controls Implementation
- Leadership Training
- Overseeing Events
Languages
Spanish
Full Professional
Timeline
Clinical Laboratory Administrative Assistant
Marin Health Medical Center
05.2023 - Current
Director of Operations
Planet Fitness
05.2022 - 05.2023
General Manager
Planet Fitness
10.2019 - 05.2022
Assistant Manager
Planet Fitness
03.2019 - 10.2019
Front Desk Representative
Planet Fitness
11.2018 - 10.2019
High School Diploma -
Salesian College Preparatory
Business Administration
Diablo Valley College
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