Summary
Overview
Work History
Education
Skills
Timeline
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Jackie Garza

Victoria

Summary

Passionate and fully dedicated to the retail industry, I strive to continuously expand my knowledge and expertise. Seeking opportunities to develop my skills and contribute to organizational growth, I am eager to embrace new experiences and make a meaningful impact as I pursue professional growth and success.

Overview

13
13
years of professional experience

Work History

Store Manager

Champs Sports
06.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Operations Team Lead

Academy Sports + Outdoors
01.2023 - 09.2024
  • Handled safekeeping of funds surpassing $6000.
  • Performed necessary change order completions.
  • Optimized arrangement of snacks, beverages, and accessory products.
  • Reviewed departmental playbook assignments diligently.
  • Led discussions on safety topics in morning meetings.
  • Conducted daily discussions with cashier leads to align on expectations.
  • Completed reconciliation of cashiers' transactions at shift end.
  • Monitored completed documents for discrepancies or fraudulent activities.
  • Tracked cash variances across daily operations.
  • Managed daily store operations including opening and closing procedures.
  • Oversaw daily operations of 10 to 15 cashiers.
  • Enhanced visual appeal of front-facing areas.
  • Addressing both positive and negative customer interactions.
  • Guaranteed satisfaction during the checkout process.
  • Oversaw credit processes and conducted surveys to align with KPI benchmarks.
  • Handled checkout processes in high-demand situations.

Store Manager

Foot Locker
09.2018 - 09.2022
  • Enhanced customer relations through effective communication strategies.
  • Demonstrated proficiency in various software applications.
  • Managed financial transactions.
  • Spearheaded team initiatives to drive organizational success.
  • Increased profitability.
  • Maintained an organized work environment.
  • Ensured team success through consistent task management throughout the day.
  • Met or exceeded financial goals vs last year
  • Executed nightly, daily, and shift drawer reconciliations.
  • Handled inventory management tasks efficiently.
  • Onboarded and developed training programs for over 15 employees.
  • Oversaw daily store operations and ensured seamless functionality.
  • Drove team enthusiasm and productivity.
  • Coordinated all team member schedules efficiently.
  • Ensured compliance with visual merchandising standards across retail space.

GSA

Target
04.2017 - 10.2019
  • Provided exceptional assistance to resolve customer inquiries efficiently.
  • Demonstrated strong proficiency in computer skills.
  • Managed cash transactions efficiently.
  • Effectively guided teams towards achieving ambitious organizational goals with strategic direction.
  • Boosted revenue through increased sales.
  • Managed efficient rotation of cashiers during lunches and breaks.
  • Ensured systematic management within the team.
  • Organized front-end displays to enhance customer experience.
  • Monitored daily responsibilities to drive collective achievement.
  • Cultivated a positive example for fostering leadership and teamwork.

Assistant Manager

Champs Sports
06.2012 - 02.2017
  • Delivered outstanding support to enhance customer satisfaction.
  • Boosted revenue through effective shoe selling.
  • Managed financial transactions efficiently.
  • Leveraged computer skills effectively to streamline operations.
  • Oversaw store opening and closing procedures.
  • Increased visual appeal of merchandise through strategic design.
  • Conducted obligatory inventory on selected days.
  • Maintained organized and accurate documentation.
  • Trained and onboarded new hires effectively.

Education

High school or equivalent -

Victoria east high school
Victoria

Skills

  • Guest Service
  • Customer Service
  • Organizational Skills
  • Communications
  • Cash Handling
  • Leadership Training
  • Management
  • Server
  • Basic Computer Skills
  • Bartender
  • Hiring
  • Training & Development
  • Hostess
  • Store Management Experience
  • Retail Management
  • Restaurant Experience
  • Merchandising
  • Recruiting
  • Planograms
  • Retail Sales
  • Human Resources
  • Inventory Control
  • Payroll
  • Profit & Loss
  • POS
  • Loss Prevention
  • Office Management
  • Upselling
  • Pricing

Timeline

Store Manager

Champs Sports
06.2024 - Current

Operations Team Lead

Academy Sports + Outdoors
01.2023 - 09.2024

Store Manager

Foot Locker
09.2018 - 09.2022

GSA

Target
04.2017 - 10.2019

Assistant Manager

Champs Sports
06.2012 - 02.2017

High school or equivalent -

Victoria east high school

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Jackie Garza