Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jackie Girdner

Horseshoe Bend,ID

Summary

With a proven track record and my vast experience at owning and managing businesses, I excel in enhancing customer satisfaction and streamlining operations. My expertise in Publisher and Microsoft Word, combined with exceptional organizational skills, has significantly improved business processes. Known for maintaining professionalism and confidentiality, I effectively manage tasks and foster client relations, contributing to a positive and efficient work environment. I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience

Work History

Managers Assistant/Office Secretary

Mt. Shasta Memorial Chapel
2021.04 - 2024.06
  • Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
  • Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
  • Received incoming mail and evaluated and distributed correspondence requiring priority attention.
  • Organized company events and meetings, ensuring all necessary arrangements were made for smooth execution.
  • Scheduled multiple appointments daily and conducted follow-up calls to clients.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed many incoming customers daily and swiftly managed their issues.

Manager

Purrfect Paws Crematory / Janus Corporation
2021.09 - 2022.04
  • Continued to Manage the Pet Crematory for the Janus Corporation that purchased the business from me.
  • Handled families in hard situations.
  • Guided them through the process of choosing products and services.
  • Took payments and managed petty cash.
  • Trained a new person to take over the position.

Owner Manager

PurrFect Paws Pet Crematory
2016.04 - 2021.09
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed the infrastructure of the business
  • Developed brochures and business materials using Publisher
  • Developed spreadsheets for tracking case volume and customer information.
  • Met with families dily under difficult situations and assisted them through the process of choosing products and services

Managers Assistant/ Secretary

Girdner Funeral Chapel
1999.01 - 2016.03
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
  • Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Assisted with meetings and preparing paperwork for staff
  • Organized events
  • Handled graphic design for brochures, flyers, business cards and folders

Education

No Degree - Social Sciences

College of The Siskiyous
Weed, CA

No Degree - Social Sciences

Butte College
Oroville, CA

No Degree -

Shasta College
Redding, CA

High School Diploma -

Butte Valley High School
Dorris, CA

Skills

  • Scheduling appointment
  • Billing and Invoicing
  • Organization
  • Publisher and Microsoft Word expertise
  • Office Administration
  • Customer Service
  • Event Planning
  • Customer and client relations

Additional Information

I am a recent transplant to Idaho, although my desire to live here has been a passion for 30 years. I have owned and managed businesses but now am semi retired. I had been working for the company that bought the businesses that my husband and I owned, but when we moved. Now I need to find other employment. I would like to find a part time or full time job ( depending on the schedule), that will allow me to work 3 to 4 days a week. I have many skills including many years of experience in graphic design, powerpoint presentations, etc. I am also an event planner, with an exceptional attention to detail. I have much to offer any business setting because of my experience and I do well with meeting and greeting the public. I have no problem taking direction and very much enjoy, just being an employee.


At home I love to garden, read and be outside. My interests also include fishing and kayaking.


I am a wife, mother of 4, grandmother of 6 and a very good multi-tasker.


I can provide references if requested.


Thank you.

Timeline

Manager

Purrfect Paws Crematory / Janus Corporation
2021.09 - 2022.04

Managers Assistant/Office Secretary

Mt. Shasta Memorial Chapel
2021.04 - 2024.06

Owner Manager

PurrFect Paws Pet Crematory
2016.04 - 2021.09

Managers Assistant/ Secretary

Girdner Funeral Chapel
1999.01 - 2016.03

No Degree - Social Sciences

College of The Siskiyous

No Degree - Social Sciences

Butte College

No Degree -

Shasta College

High School Diploma -

Butte Valley High School
Jackie Girdner