Jackie Girdner
Horseshoe Bend,ID
Summary
Devoted professional with extensive experience at Mt. Shasta Memorial Park and businesses that serve their communities. Very proficient at document proofreading and other aspects of office administration. Proven ability to enhance customer service and streamline operations. Adept at calendar management and file organization, fostering efficient workflows and client satisfaction. Passionate about delivering quality results and building strong relationships.
Overview
26
26
years of professional experience
Work History
Secretary/ Event Coordinator
Mt. Shasta Memorial Park
Mt. Shasta, CA
04.2022 - 10.2024
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Processed documents and materials for dissemination to appropriate parties.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Organized and maintained filing systems for important documents.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Maintained organized filing system of paper and electronic documents.
- Scheduled meetings and sent invitations specifying time and location.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Manager PurrFect Paws Pet Crematory
Janus Corporation/ Mt. Shasta Chapel
Yreka, CA
09.2021 - 04.2022
- Established processes to ensure efficient workflow throughout the organization.
- Recruited and trained new employees to meet job requirements.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with industry regulations and company policies.
- Recruited and hired qualified candidates to fill open positions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Owner/Manager PurrFect Paws Pet Crematory
Self Employed
Yreka, CA
04.2016 - 09.2021
- Implemented successful business strategies to increase revenue and target new markets.
- Organized events such as trade shows and conferences.
- Developed strategic plans to increase profitability and efficiency.
- Led startup and creation of operational procedures and workflow planning.
- Managed daily operations of business, including hiring and training staff.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Managers Assistant/ Secretary
Girdner Funeral Chapel
Yreka, CA
01.1999 - 03.2016
- Utilized computer software to type and prepare drafts or finished documents.
- Received and screened visitors and telephone calls for personnel and management staff.
- Answered phones, responding to general requests or escalating difficult and sensitive situations.
- Directed clients and guests to correct departments, rooms, and staff members.
- Received and routed incoming calls and correspondence to promote timely communication.
- Assisted with routine projects by typing, calculating and coordinating documents or spreadsheets.
- Conferred with management to obtain support and approval.
- Proofread and checked materials for accuracy, completeness and compliance with policies and regulations.
- Ensured compliance with applicable laws and regulations pertaining to the department's activities.
- Performed general clerical duties such as sorting mail, photocopying documents, ordering supplies.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Butte Valley High School
Dorris, CA06-1985
Some College (No Degree) - General Education
Shasta College
ReddingSome College (No Degree) - Social Sciences
Butte College
Chico, CASome College (No Degree) - Social Sciences
College of The Siskiyous
Weed, CASkills
- Document proofreading
- Office administration
- Calendar management
- File organization
- Microsoft Office
- Customer service
Affiliations
- We sold our businesses to pursue a better life here in Idaho, putting us closer to all of the things that we love to do. Camping, Kayaking, working in my garden and reading are my favorite pastimes.
- Family time and visits from grandchildren.
- Community involvement
References
References available upon request.
Timeline
Secretary/ Event Coordinator
Mt. Shasta Memorial Park
04.2022 - 10.2024
Manager PurrFect Paws Pet Crematory
Janus Corporation/ Mt. Shasta Chapel
09.2021 - 04.2022
Owner/Manager PurrFect Paws Pet Crematory
Self Employed
04.2016 - 09.2021
Managers Assistant/ Secretary
Girdner Funeral Chapel
01.1999 - 03.2016
High School Diploma -
Butte Valley High School
Some College (No Degree) - General Education
Shasta College
Some College (No Degree) - Social Sciences
Butte College
Some College (No Degree) - Social Sciences
College of The Siskiyous
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