Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Teacher
Jackie Goodman-Cook

Jackie Goodman-Cook

Family Engagement/Customer Service
Monroe,GA

Summary

Accomplished Operations Associate/Parent Liaison with a proven track record at Atlanta Unbound Academy, enhancing family engagement and streamlining operations. Expert in both Microsoft and Google Suites and adept at team motivation, I significantly improved stakeholder satisfaction. My leadership in coordinating family engagement meetings and managing office operations showcases my commitment to excellence and effective communication.

Overview

19
19
years of professional experience

Work History

Operations Associate/Parent Liaison

Atlanta Unbound Academy
06.2021 - Current
  • Oversaw daily operations including reception, student check-in, substitute orientation, and vendor support while adhering to school protocols.
  • Trained and mentored team members, fostering a positive environment for all stakeholders.
  • Maintained student records in the student information system (Infinite Campus) including registration and withdrawal records, scheduling, calendar year building, and more.
  • Maintained inventory for office and teacher supplies while ordering and tracking orders.
  • Recruited students for upcoming school year while conducting school tours and information sessions along with tabling events at various day care centers and youth centers.
  • Documented approved school volunteers for clearance to help on campus and on behalf of the school.

Family Engagement Coordinator

The RISE Schools
09.2018 - 05.2021
  • Assisted in the development of policies that promote equitable access to educational resources for all students'' families within the district.
  • Served as a liaison between the school administration and families, addressing concerns promptly and effectively.
  • Developed targeted outreach efforts to connect with underrepresented families, addressing their specific needs and concerns.
  • Facilitated trainings for teachers on best practices in family engagement and culturally responsive education.
  • Coordinated emergency device and food distribution for all families as a result of the pandemic.
  • Organized free laptop giveaway to students.
  • Recruited new students and families desiring a different academic experience for the upcoming school year.
  • Developed family engagement plan, school family compact and submitted documentation to county division of the board of education.

Family Engagement Coordinator

KIPP WAYS Academy
01.2005 - 05.2018

Performed many duties and functions building on responsibilities over the years:

  • Parental Engagement Coordinator 2017-2018
  • Director of Parental Engagement/Scholar & Family Culture 2014-2017
  • Director of Scholar & Family Culture/Chorus Teacher 2010-2014
  • Director of Student Culture 2008-2010
  • Educational Assistant 2006-2008
  • Office Assistant 2005-2006


Education

Associate of Science - Middle Grades Education

Georgia State University
Atlanta, GA
12.2019

Skills

  • Customer Service
  • Deadline Management
  • Verbal and written communication
  • Interpersonal and written communication
  • Microsoft Suite
  • Google Suite
  • Team motivation/management
  • Office/Reception management
  • Family Engagement meeting coordination and execution

Hobbies

Crafting

  • Personalized acrylic jewelry
  • Specialized t-shirts
  • Bejeweled shoes and clothing
  • Creative writing
  • Singing

Timeline

Operations Associate/Parent Liaison

Atlanta Unbound Academy
06.2021 - Current

Family Engagement Coordinator

The RISE Schools
09.2018 - 05.2021

Family Engagement Coordinator

KIPP WAYS Academy
01.2005 - 05.2018

Associate of Science - Middle Grades Education

Georgia State University
Jackie Goodman-CookFamily Engagement/Customer Service