Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JACKIE GOSSIP-HERBERT

Brooklyn,USA

Summary

Crisis leader with experience providing enterprise risk management, resiliency solutions and technology support in the financial services industry. Experienced in leading and participating in global crisis management and business continuity programs. Proficient in physical security, incident response and life safety. Competent in the governance and reporting of business risks and controls. Expert in facilitating crisis simulations and tabletop exercises. Adept in regulatory and audit response. Excellent interpersonal and leadership skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Head of Crisis Management Americas – Director

Barclays
01.2022 - Current
  • Regional Lead of the Americas Crisis Management program providing response for international hostilities, infrastructure disruptions, extreme weather, acts of nature, infectious disease, political and civil unrest.
  • Americas ‘CybHer’ Academy lead to improve female representation in cyber security.
  • Led the Global Resilience Testing team

Global Head of Continuity of Business & Crisis Management Consumer Banking – Director

Citi
01.2019 - 01.2022
  • Led the Global Consumer Banking resiliency program to increase business, technology, and third-party preparedness through strategic planning and testing.
  • Led Global Consumer Banking’s crisis response to COVID-19
  • Globally responsible for approximately 2000 Consumer Banking continuity of business plans.
  • Improved technology recovery through the assessment, testing and simulation of data corruption events.

Global Crisis Manager Executive – Vice President

JPMorgan Chase
01.2014 - 01.2019
  • Responsible for the firm’s Global Crisis Management training program. Led incident response.
  • Led incident management response across the Americas region for significant business events including infrastructure disruptions, extreme weather, acts of nature, infectious disease, political and civil unrest.
  • Managed the Americas Crisis Management training program

Deputy Regional Head & Testing Lead – Director – Business Continuity & Crisis Management

UBS Ag
01.2012 - 01.2014
  • Supported the Americas Business Continuity and Crisis Manager in the oversight and maintenance of the global program. Enterprise-wide testing lead.
  • Led and project managed regional data center isolation exercises and industry-wide tests.
  • Provide response management through business incidents.

Education

Master of Business - IT Management

University of Technology Sydney
Sydney, NSW
01.2011

Graduate Diploma - IT Management

University of Technology Sydney
01.2005

Bachelor of Education & Training - undefined

The University of Melbourne
01.2001

Skills

  • Crisis management
  • Incident Management
  • Operational Resilience
  • Team leadership
  • Testing and Exercising
  • Cybersecurity
  • Analytical Thinking
  • Verbal and written communication
  • Decision-making
  • Stakeholder engagement
  • Regulatory compliance

Certification

  • FEMA, Pandemic Planning and Preparedness 2013
  • Certified Business Continuity Professional (CBCP) 2012
  • IT Infrastructure Library (ITIL) Foundation

Timeline

Head of Crisis Management Americas – Director

Barclays
01.2022 - Current

Global Head of Continuity of Business & Crisis Management Consumer Banking – Director

Citi
01.2019 - 01.2022

Global Crisis Manager Executive – Vice President

JPMorgan Chase
01.2014 - 01.2019

Deputy Regional Head & Testing Lead – Director – Business Continuity & Crisis Management

UBS Ag
01.2012 - 01.2014

Graduate Diploma - IT Management

University of Technology Sydney

Bachelor of Education & Training - undefined

The University of Melbourne

Master of Business - IT Management

University of Technology Sydney

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