Jackie Graves
Tuscaloosa,AL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Production management professional knowledgeable about allocating resources, optimizing production and increasing output with hands-on and dedicated approach. Articulate and professional problem-solver with good relationship-building abilities. Proficient in planning and implementing innovative production strategies.
Overview
12
12
years of professional experience
Work History
General Production Manager
Foster Farms
10.2023 - Current
- Improved production efficiency by streamlining processes and optimizing workflows.
- Reduced downtime and increased productivity through effective scheduling and resource allocation.
- Implemented quality control measures for consistent product output and reduced defects.
- Managed budgets, forecasting expenses, and identified cost-saving opportunities to maximize profitability.
- Enhanced employee performance by providing ongoing training, coaching, and professional development opportunities.
- Fostered a positive work environment, leading to increased morale and reduced turnover rates.
- Implemented lean manufacturing principles for streamlined production processes and waste reduction.
- Conducted regular performance reviews, identifying areas for improvement and setting goals for future growth.
- Oversaw inventory management systems to ensure adequate stock levels while minimizing excess inventory costs.
- Ensured compliance with industry regulations and company policies throughout all aspects of production operations.
- Provided clear communication channels between departments for improved collaboration and problem-solving efforts.
- Actively participated in hiring process by interviewing potential candidates promoting selection of skilled workforce.
- Resolved issues quickly to maintain productivity goals.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Enforced health and safety protocols to promote safe working environment.
- Prepared and maintained production reports and personnel records.
FSQA Supervisor
Foster Farms
06.2023 - 10.2023
- Improved food safety standards by implementing rigorous FSQA protocols and procedures.
- Reduced product recalls by conducting thorough audits and identifying potential risks.
- Enhanced employee training programs for better understanding of FSQA guidelines and regulations.
- Streamlined quality assurance processes, resulting in increased efficiency and accuracy.
- Collaborated with cross-functional teams to address and resolve FSQA-related issues promptly.
- Ensured compliance with all federal, state, and local regulations governing food safety and quality assurance.
- Implemented corrective actions to eliminate the root causes of non-conformance incidents.
- Conducted regular facility inspections to maintain a clean and safe working environment for employees.
- Managed a team of quality assurance technicians, providing guidance on daily tasks and responsibilities.
- Led investigations into customer complaints, ensuring timely resolution and prevention of future occurrences.
- Maintained accurate documentation of all FSQA activities, including audit findings, corrective actions, and training records.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Implemented new quality assurance and customer service standards.
- Recorded, analyzed, and distributed statistical information.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
Shift Manager
Peco Foods
06.2021 - 05.2023
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Reinforced rules to promote superior employee performance.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Produced thorough, accurate and timely reports of project activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Proposed or approved modifications to project plans.
Second Processing Superintendent
Peco Foods of Mississippi
08.2011 - 06.2021
- Maintained safe work site by implementing safety requirements and good housekeeping regulations.
- Attended and participated in progress and project meetings.
- Oversaw employee productivity to enforce efficient use of materials and equipment.
- Recognized and enforced quality standards through daily inspection of construction sites.
- Met and worked with internal teams to recognize and discuss current and future needs.
- Kept working environment clean and well-organized to promote efficiency and minimize waste.
- Used company-approved chemicals and cleaning products to properly sanitize machines and prevent illness.
- Maintained optimal personal and team protections by following safety protocols and procedures when operating equipment and using sharp tools.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Science - Animal Science
Auburn University
Auburn, AL05.1998
Skills
- Interpersonal Skills
- Maintaining Required Compliance
- Decision Making
- Managing Operations and Efficiency
- Problem Resolution
- Scheduling and Coordinating
- Work Planning and Prioritization
- Administration and Reporting
- Employee Coaching and Motivation
- Cost Control
- Process Improvements
- Quality Assurance
- Handling Customer Complaints
- Team Development
- Punctual and Reliable
- Relationship Building
- Inventory Management
- Production Scheduling
- Operations Management
- Staff Training
- Lean Manufacturing
Timeline
General Production Manager
Foster Farms
10.2023 - Current
FSQA Supervisor
Foster Farms
06.2023 - 10.2023
Shift Manager
Peco Foods
06.2021 - 05.2023
Second Processing Superintendent
Peco Foods of Mississippi
08.2011 - 06.2021
Bachelor of Science - Animal Science
Auburn University